Trust Operations Analyst

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Trust Operations Analyst will help advance the security operations of DigiCert by identifying potential risks, and threats by performing real-time log analysis. The Trust Operations Analyst will make use of analyses and understanding of exploits and vulnerabilities to maintain and improve DigiCert’s security posture and hygiene. This position will work on security incidents as they arise with the team.

What you will do

Provide analysis of security threats and problems.

Management and evaluation of security alerts and detections

Work through tickets and resolve tickets per defined SLAs

Participate in Security Incident Response and analysis of incidents

Assist in the configuration, management, and maintenance of various security related software and systems

Be able to effectively work within a team, and self-sufficient/self-motivated when assigned solo work

Willingness to stay current on emerging threats, vulnerabilities, audit framework updates, etc to help protect DigiCert’s systems

Willingness to evaluate new tools to improve efficiencies in operational processes

Actively participate in ongoing training and knowledge transfer with team members

Provide metrics and statistics to management

Critically assess current practices and provide feedback to management on improvement opportunities

Understand policies and standards and be capable of conveying those requirements to end users

Set clear expectations and provide timely follow-up as appropriate

Provide audit support for Compliance

Other duties and responsibilities as assigned

Willing to work incident response as necessary and work with other groups when this occurs

What you will have

3+ years of experience in Information Technology or related technical discipline

Advanced level of knowledge of Information Security design concepts and principles

Must have strong written and verbal communication skills

Customer Service background and good interpersonal and organizational skills

Ability to perform in depth log analysis

Ability to work incidents, experience responding to security incidents in the past

Ability to look at logs and understand the systems that could be affected

Willingness and ability to obtain CISSP certification if not already completed

PREFERRED QUALIFCATIONS & EXPERIENCE

Master’s degree in a technical discipline

2+ years of experience in Information Security

2+ years of experience with SIEM technologies (preferably Splunk)

Experience with cloud-based identity providers, SSO, SAML, etc

Experience with zScaler products

Experience with Web Application Firewall and DDoS protection

Experience with web application security technologies

Experience with vulnerability management software (preferably Tenable)

Experience with endpoint detection and response software (CrowdStrike preferred)

Experience with scripting languages (Python, Go, PHP, Powershell, Bash, etc)

Experience with Help Desk

Knowledge of penetration testing practices and principles

Certified Information Security Professional (CISSP)

Benefits

Competitive compensation and comprehensive health, dental, and vision coverage

Retirement savings programs with company matching (401(k) or RRSP)

Generous paid time off, including holidays, and vacation

Paid parental leave and family support benefits

Life and disability coverage

Flexible spending and health savings options (where applicable)

Health and wellness support, including gym reimbursement and wellness programs

Employee Assistance Program with 24/7 confidential support for employees and families

Education assistance and professional development opportunities

Access to LinkedIn Learning and continuous learning resources

Employee referral bonus program and additional company perks and discounts

Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues

Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Compensation Transparency:

The annualized base salary range for this position is outlined below.

Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives.

This role may also be eligible for benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.

For more information regarding our comprehensive benefits, see the benefits section.

Base Salary

$70,000 — $90,000 USD