Utah Mammoth Premium Experience Host

Description

JOB SUMMARY:

The Premium Experience Department is dedicated to providing world-class premium service and delivering unique experiences and benefits to Utah Mammoth premium seating holders. The Premium Experience Host position is responsible for greeting, seating, and creating positive and professional interactions with guests throughout all pre, regular, and postseason Utah Mammoth home games. Premium Experience Host locations include but are not limited to: The Delta Sky360 Club, the Gallagher Club, the Interform Club, the Black Desert Club, the Toyota Club, Courtside Suites, Corner Lounges, Suite-level, Club Entrances, and Entrata Courtside Club. Specific assignments will be determined by the host’s direct supervisor at the time of hire and are subject to change from event to event. Expected hours will vary depending on the Utah Mammoth home game schedule and specific host location assignments. This is a part-time seasonal position and is expected to begin September 2026 and continue through the last Utah Mammoth home game (playoffs included). This job description pertains to the Premium Experience Host position with the Utah Mammoth. Successful candidates will be assigned exclusively to the Utah Mammoth. $17 per hour.

DUTIES & RESPONSIBILITIES:

• •Be prepared and willing to work in a variety of premium areas as needed to support the team as a whole
• •Exhibit a positive and happy attitude that is friendly and contagious to those around you
• •Warmly welcome guests as they arrive for pre-game dinner and half-time amenities
• •Be knowledgeable and familiar with the arena, premium seating locations and your specific assigned area to best assist guests
• •Present yourself in a confident and professional manner in both appearance and personality, dress code standards will be provided
• •Scan tickets to games/events
• •Ensure your assigned area is properly prepared and ready for guests to arrive and maintained throughout the event
• •Exemplify the Utah Mammoth Premium Experience A-Game Principles: Actively look to create extraordinary moments, Greet every guest and each other, Anticipate guests’ needs, Make eye contact and smile, and End with a “thank you” and an invite back
• •Operate with an emphasis on safety for employees, teams, and guests
• •Protect the reputation of the company
• •Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy
• •Accept other duties, as assigned

COMPETENCIES:

• •Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• •Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
• •Instills trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

• •Must be at least 18 years of age
• •Must pass background check
• •Must be available two and a half (2.5) hours before each pre, regular, and postseason Utah Mammoth home game and throughout the remainder of each game (this includes weekends, nights, and holidays)
• •Must be available to attend pre-season training sessions in September/October
• •Must possess and maintain excellent communication skills
• •Must be able to enforce club rules in a pleasant and agreeable manner
• •Must be punctual, groomed, and dressed in uniform for a professional environment

PHYSICAL DEMANDS:

• •Must be able to communicate and express themselves both written and verbally
• •Must be able to observe, inspect, estimate and assess
• •Must be able to sit, stand, bend, walk, and climb stairs for long periods of time
• •Must be able to lift 20 lbs

The Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.