V104C - Intake Team Supervisor

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as an Overnight Intake Supervisor and lead a team responsible for delivering exceptional client support during overnight operations. In this role, you will balance hands on intake responsibilities with team leadership, ensuring that potential clients receive timely assistance and that internal processes are completed with accuracy and professionalism. You will serve as both a working supervisor and a reliable resource for your team, stepping in when coverage is needed while monitoring performance and maintaining quality standards. Your ability to stay organized, lead by example, and provide operational support will have a direct impact on team success and client satisfaction.

This opportunity is ideal for a proactive professional with leadership experience who thrives in a fast paced environment and enjoys developing efficient, high performing teams.

Responsibilities include, but are not limited to:

Serve as backup coverage when team members are unavailable

Perform quality assurance reviews to ensure adherence to company standards

Prepare operational and productivity reports

Track and report key performance indicators

Request, track, and follow up on medical records

Receive, review, and organize client documentation

Support the progression of cases by maintaining organized records

Monitor individual and team performance against established goals

Requirements:

Leadership and team management

Strong verbal and written communication

Client intake and case management support

KPI tracking and performance monitoring

Reporting and data analysis

Documentation review and management

Medical records coordination

Professional and client focused communication

Work Shift:

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.