Veterinary Receptionist

Fox Creek Veterinary Hospital at Kirkwood is seeking a skilled and compassionate part time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

401(k) plan

Professional development opportunities

Employee pet discount because we know your pets are family, too.

Salary : $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part time position averaging 8 - 26 hours per week, shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

Minimum 1 year of experience as a veterinary receptionist is required

Experience with veterinary practice management software; Cornerstone is preferred

Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

Strong verbal and written communication skills, including active listening and conflict resolution

Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Kirkwood, MO

At Fox Creek Veterinary Hospital - Kirkwood, our doctors, technicians, and staff are eager to assist with all of your pet and horse care needs. We offer high standards of progressive medicine, advanced surgery, and compassionate care, with appointments available both at our welcoming hospital facility and at your house or farm.

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