Victim Services - Intensive Services Case Manager / Advocate

Description

About the Role

Victim Services – Intensive Services Case Manager/ Advocate plays a vital role in supporting survivors of sexual violence while leading impactful prevention and education efforts on college campuses across Orange County. This position blends hands - on crisis intervention with empowered support to those most in need, offering an opportunity to create lasting change at both the individual and systemic levels.

This is a mission-driven role ideal for someone who thrives in fast-paced environments, believes deeply in social justice, and is passionate about survivor advocacy, education, and equity.

Position Highlights & Compensation

• •Hourly Rate: $22/hour
• •On-Call Benefits:
• •$150 voucher for after-hours, in-person accompaniments
• •$2/hour stipend for all scheduled on-call hours with no accompaniment

• •Paid Time Off: Holidays, vacation, personal, and sick leave
• •Employment status: Non-Exempt, Grant-Funded (contingent on funding)

Key Objectives

• •Provide front-line, trauma-informed advocacy and crisis intervention to primary and secondary survivors of sexual violence.
• •Deliver and coordinate NYS Department of Health
• •Promote a welcoming, inclusive, and equitable environment aligned with MHA’s Cultural Equity Policy and Welcome Orange initiative.

Advocate Responsibilities – Survivor Services

As a Victim Services Advocate, you will:

• •Provide compassionate, survivor-centered crisis counseling, safety planning, advocacy, and emotional support.
• •Conduct survivor intakes to assess eligibility, identify needs, and build individualized service plans.
• •Educate survivors on consent, confidentiality, medical and legal options, forensic evidence collection, survivors’ rights, and community resources.
• •Accompany survivors to hospitals, police departments, courts, Title IX hearings, and other critical appointments—often on short notice.
• •Assist survivors with NYS Office of Victim Services (OVS) compensation claims and applications.
• •Offer both in-person and telephone crisis intervention and short-term counseling services.
• •Serve as an on-call advocate up to 14 days per month , providing 24/7 emergency response.
• •Maintain accurate, confidential documentation, case notes, and required reports in accordance with agency policy.
• •Build and sustain strong partnerships with law enforcement, hospitals, the District Attorney’s Office, Child Advocacy Centers, and community organizations.
• •Participate in community awareness events, coalitions, task forces, and statewide meetings.
• •Support the Senior Sexual Assault Examiner (SAE) with compliance efforts, training coordination, and schedule management.
• •Maintain survivor files with care, accuracy, and confidentiality.
• •Complete and maintain certification as a NYS DOH Rape Crisis Counselor .
• •Fulfill Mandated Reporter responsibilities, reporting suspected child abuse when required.

Intensive Services Case Manager/ Advocate

In this role, you will also serve as a Intensive Services Case Manager, responsible for supporting those with highest support needs by:

• •Developing and maintaining partnerships with local hospitals, law enforcement, mental health professionals, employment specialists, District Attorney’s office, Domestic Violence and referral options, etc.
• •Implementing training skills to address and assess for sexual assault, dating violence, domestic violence, and stalking.
• •Planning and facilitating engaging training sessions, and awareness events for collaborative partners, and community members and stakeholders.
• •Acting as a liaison with the criminal justice system.
• •Creating educational materials, promotional content, and innovative prevention projects in partnership with stakeholders.
• •Delivering advocacy, education, and outreach through a social justice and equity - centered lens , with emphasis on gender-based violence, systemic inequality, and intersectionality.

Additional Responsibilities

• •Participate in agency committees and initiatives as assigned.
• •Assist with fundraisers and special events (some outside normal business hours).
• •Perform other duties as assigned to support the mission and evolving needs of the agency.

Requirements

Required Qualifications

Education & Experience (one required):

• •Bachelor’s Degree in a related field
• OR
• •Associate’s Degree with at least two (2) years of relevant experience
• OR
• •High School Diploma with at least four (4) years of relevant experience

Skills & Requirements:

• •Strong verbal and written communication skills, including public speaking.
• •Confidence facilitating educational presentations to diverse audiences.
• •Ability to remain calm and exercise sound judgment in crisis situations.
• •Highly organized, self-motivated, and capable of managing multiple priorities.
• •Commitment to confidentiality, professionalism, and ethical standards.
• •Willingness and ability to participate in on-call coverage.
• •Valid NYS Driver’s License and acceptable driving record.
• •Demonstrated understanding of—and commitment to—social justice values.

Bilingual Spanish/English strongly preferred.