VIP Account Manager - Recife (Pernambuco)

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are looking for a proactive and customer-oriented Account Manager to engage with our high-value player base, offering a unique and tailored experience to our most valued customers. This role focuses on building strong relationships with high-value players, understanding their preferences, and providing an outstanding gaming experience that fosters loyalty and engagement. You will be their main point of contact, ensuring they feel valued and supported in every interaction.

What the role involves

Portfolio Management : Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalised experience

Personalised Communication : Engage in consistent, customised communication to understand and cater to each player's gaming preferences and needs

Event Engagement : Organise and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty

Player Experience Optimisation : Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles

Daily Account Monitoring : Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience

Internal Collaboration : Work closely with all internal departments to address player needs and ensure service excellence

What we are looking for

Native Brazilian speaker with English at a business proficiency level

Passionate and knowledgeable about sports

Eager to drive continuous improvement, flexible to challenge issues/opportunities

Proven track record of cross-channel marketing campaigns

Previous experience in account management or customer relations within iGaming, hospitality, or a related field

Strong communication and interpersonal skills

Proactive and solution-driven mindset with a passion for providing exceptional service

Willingness to attend events and meet clients as needed

What we offer

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.