Virtual Tour Booking Specialist

Minimum 2 years of on ‑ site timeshare sales experience with documented performance results

Residence required in Florida, Nevada, Utah, Arizona, or South Carolina

Are you looking for a place where meaningful moments are made together?

W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Specialist , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Requirements

• •Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry.
• •Will be willing to make 75-100 manual phone calls per day.
• •Must have experience booking a Vacation Ownership tour.
• •Telemarketing and/or Telesales experience preferred.
• •Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
• •Enjoy talking on the phone and/or interacting with guests.
• •Bold persuasion skills.
• •Computer skills.
• •Stand, sit and walk for extended periods of time.
• •Flexible schedule.
• •Must be able to work independently and self-motivated.

Responsibilities

• •Update information board on a regular basis to inform employees of important events.
• •Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
• •Assign lead calls or emails to Sales Executives based on line rotation.
• •Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
• •Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• •Promote awareness of brand image internally and externally.
• •Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• •Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
• •Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the
• •Guarantee of Fair Treatment/Open Door Policy process.
• •Report accidents, injuries, and unsafe work conditions to manager.
• •Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
• •Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• •Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• •Develop and maintain positive working relationships with others.
• •Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
• •Read and visually verify information in a variety of formats.
• •Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• •Perform other reasonable job duties as requested by Supervisors.

Desired Qualifications

• •Telemarketing and/or Telesales experience preferred.
• •Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.