VP of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Customer Success based in the United States.

This senior executive role will shape and lead the customer success organization through a period of significant growth, with the ambition of supporting a business exceeding $200M in annual recurring revenue. You will own the commercial performance of the existing customer base, driving adoption, retention, expansion, and measurable customer outcomes. A key priority will be building a scalable, high-performing global team while introducing AI-powered tools, predictive insights, and automation to improve customer engagement and operational efficiency. You will also develop strategic relationships with major enterprise customers and work closely with Sales, Product, Marketing, Engineering, and Operations to align customer needs with business priorities. With responsibility for international expansion across Mexico and Europe, this role combines executive leadership, commercial accountability, and operational transformation in a remote-first environment.