Warehouse Administrative Assistant

Job Summary

Carries out all customer service related activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include answering phones, greeting visitors/truck drivers, appointment scheduling and other clerical duties.

Specific Duties:

Process and input all customer orders

Prepare shipping/order picking paperwork for warehouse personnel.

Run stock reports to check for product availability.

Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests.

Coordinate special, last minute shipping requests with the Transportation and Warehouse

Add new items / edit current items..

Track orders as required and notify customers of any activity concerning their order.

Verify all OS&D before sending

Relationships

Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, shipments, inventory counts, etc. in a courteous and efficient manner.

Clerical

Oversee all paperwork associated with orders and maintain the corresponding files.

Maintain a current and accurate procedure manual that details the processing requirements for each account.

Preferred Education/Experience/Additional Skills:

2 to 4 years high profile customer service.

Computer Literate, Internet Savvy, Warehouse Management Systems

Microsoft office 365

Excellent phone manner and listening skills

Flexibility, initiative and trouble shooting skills.

Ability to take direction from multiple customers at once.

Ability to work in a fast-paced environment.

Ability to work independently or with a team.

Education :

High school or equivalent

2-4 years office experience

Shift / Hours:

Saturday- Tuesday

630AM-5PM