Warranty Technician

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Job Description

Objective

Ensure all customer warranty returns are analyzed/tested in detail to confirm the faults, identify liability. Determine root cause analysis and provide corrective feedback to resolve issues. Provide sufficient detailed analysis and escalate to a higher level to enable issue resolution. Work on many sub-tasks of warranty management, with results impacting on decisions taken to resolve component issue.

Essential Responsibilities

• •Perform root cause analysis – electrical and mechanical - on failed product returns from automotive assembly plants and dealerships.
• •Operate electronic laboratory test and measurement equipment – oscilloscopes, function generators, spectrum analyzers, digital multi-meter, and power supplies.
• •Assist internal Quality Assurance and RTA deparments with root cause analysis on production line failures.
• •Program and operate temperature chamber, x-ray system, and other laboratory test and validation equipment to ensure product compliance with customer specifications.
• •Maintain records of inspections, test data, analysis results, defects and properly enter information into the internal returns database.
• •Generate detailed technical analysis reports for submission to Quality Engineering and upper management.
• •Design, modify, and/or fabricate various product test modules.
• •Interact with Quality Engineering and Production staff members regarding root cause analysis and implementation of counter measures.
• •Team with Design & Development Engineering and Engineering Test Laboratory team members to discuss technical issues, test procedures, and test results.
• •Support occasional tests and inspections at customer assembly plants and tier supplier locations
• •Perform other duties as assigned.
• •Analyze returned product from dealers and other production facilities to determine the cause of root failure.
• •Generate detailed reports to upper management or failed components.
• •Interact with Quality Engineers to discuss possible causes and solutions of failures.
• •Analyze production line to investigate failures.
• •Utilize precision measuring devices and electronic equipment to ensure compliance of parts and product with established specifications.
• •Maintain record of inspections and prepare list of defects. Interact with other departments to ensure compliance with specification and to facilitate the acceptance of parts.
• •Maintain Failure Log.
• •Interface with outside test lab facilities to provide technical support for tests in progress, test rescheduling test coordination, test failures and test reports. Lead Nidec Mobility measurement sampling system.
• •Perform critical first-article inspection and communicate the results to appropriate personnel.
• •Analyze product trends and make corrective action. Apply specified sampling of parts.
• •Utilize the Kodex (Inspex X-90) X-ray Machine for inspection purposes.
• •Identify causes of rejects and follow them through process of corrective action.
• •Verify calibration of small equipment (i.e., calipers, micrometers, height gauges.

Experience:

• •3+ years’ inspection experience
• •Experience with function generators and oscilloscope, multimeters, network analyzers.
• •3+ years’ reading / understanding schematics
• •Kodex (Inspex X-90) X-ray Machine experience a plus.
• •Good Math Skills

Education: High School or Equivalent

Physical Demands (Special Considerations): While performing the duties of this job, the employee consistently is required to use hands to handle, or feel and reach with hands and arms. The employee is frequently required to sit, stand, walk, talk or hear. The employee must frequently lift and/or move up to twenty-five (25) pounds. The employee is occasionally required to kneel, bend and crawl. The employee will on occasion lift and/or move up to fifty (50) pounds.

Keywords: Automotive, Electronics, TS16949, ISO9001, Warranty, Relay, Switch, Lab, Inspection, QMS, oscilloscope, multimeter, calipers, micrometers, height gauges, Kodex X-Ray

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, competencies and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Additional Job Details

Technical – T2

• Organizational Impact
• •Works to achieve operational, functional, and/or business targets within team with direct and indirect impact on departmental or job family results, using practical technical principles
• •Intermediate-level technical contributor; generally works independently under moderate supervision and may seek advice of more senior employees in the same area
• •Failure to achieve results requires allocation of additional resources to meet goals and impacts project completion with the potential for additional financial expense.
• •Works on smaller, less complex projects/assignments
• Communication & Influence
• •Communicates with employees typically within the department and/or job family, explaining and interpreting matters related to the department; may communicate with external clients or partners depending upon the job area
• •May influence employees within own job area at an operational level
• Innovation & Complexity
• •Responsible for making minor improvements to technical/business processes, procedures, or systems to contribute to the performance of the team
• •Problems faced may be difficult but are not complex, requiring application of technical skills/analysis drawing from prior experiences, and typically involve consideration of multiple issues and impact job family and/or multiple teams
• Leadership & Talent Management
• •May provide guidance, help with training and review work of entry-level employees
• •May lead parts of less complex projects or processes
• Knowledge & Experience
• •Requires understanding of basic context and practical knowledge of technical and business environment as well as potential and upcoming technical advances within area of specialization, typically obtained through advanced education and relevant experience
• •Requires a bachelor’s degree or equivalent experience and minimum 2 years of prior relevant experience Equal Employment Opportunity and Affirmative Action at Nidec
• Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding