Winter 26/27: Server

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Server

Job Status: Seasonal

Note: This position is not eligible for employee housing. F&B Outlets that may be hiring include: Aerie, Downhill Duke's, Forage & Feast, Jack's Bar, JJ's, Sawmill, or Ten Mile Tavern. For more information these locations Click Here

Compensation and Benefits:

Compensation: Proposed hiring rate of $12.14+, actual pay will be adjusted based on experience.

Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

Responsible for serving provided products according to standards of service while maintaining efficiency, cleanliness, and an accurate accounting of sales . Specifically, provide guests with fast, efficient food and beverage service while making the guest feel as comfortable and relaxed as possible to ensure overall satisfaction with dining experience .

Essential Duties and Responsibilities:

To continually strive to exceed guest’s expectations

To help create memories for our guests and staff as the best mountain resort experience again and again

Standard Operating Procedures will be followed at all times

Must have the ability to take ownership of the position

Must always be polite and respectful of our guests and employees

Must always be on time

Always acknowledge every guest immediately upon sight

Observe the four 10 foot rule at all times

Must be available to our guests and employees at all times

Promote a fun, safe, sanitary work environment

Coordinate the efficient flow of business through the restaurant and the main bar

Act as a liaison between bartender, guest and management

Support members through teamwork and mutual respect

Keep bar area clean, keep in bussed and surrounding tables

Be sure our guests have what they need (menu, water, food, cocktails)

Clean-up as needed

Answer inquiries from guests

Make the guest feel welcome

Engage in small talk

Smile always

Bar position is empowered to serve it up, fix it up with a monetary limit to be decided upon by the manager of the unit

Clock in for your shift once appearance requirements are met and in uniform.

Attend daily staff meeting

Check with Manger for any special events

Be sure restaurant is ready to open before seating guests

Be sure bar stations are well equipped and clean (to opening side work)

Maintain work area, keep it clean and organized

Perform table and bar maintenance

Assist in general cleaning of the building

Check restrooms throughout the day and keep maintained and stocked

Be sure restaurant is sufficiently stocked with condiments

Review the shift with MOD

Greeting and serving guests in a prompt and courteous manner.

Giving drink and menu descriptions and using suggestive selling techniques to further sales and enhance guest enjoyment.

Proper cash handling and cash reconciliation

Tip reporting (as outlined by state and federal law).

Proper food and beverage service (specific to style of restaurant).

Tip out (as designated by management/ specific to restaurant).

Proper sequence of service (specific to individual restaurant).

Assists with overall restroom cleanliness and duties when needed

Expectations:

You will spend a significant amount of time chatting with our guests

Daily reflection of each shift

Every guest encountered will be thanked and invited back

At the end of the day, you will know you had a positive impact on our guests and employees experience

Serve it up, Fix it up, every attempt will have been made by you to take care of our guests and employees

Other Duties as Assigned:

Laundry, be sure plenty of napkins, place mats are available for use

Consistently check for guest satisfaction, serve it up, fix it up

Inform management of any potential problems with guests or employees

Assist management in maintaining high employee morale

Maintain a friendly, congenial and helpful attitude.

Answer incoming phone calls in a timely, professional and courteous manner

Report and fix any unsafe or unsanitary working conditions

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Personal Attributes:

Is honest and has the highest integrity

Is able to handle and manage confidential information

Professional appearance. Adheres to all grooming guidelines

Follows established policies and procedures

Is supportive of Core Values

Sets the example for others and is above reproach

Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.

Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.

Can handle fast paced, potentially high-pressure environment

Is flexible with hours and days of work

Is able to work any hours of the day, any days of the week

Prioritizes and re-prioritizes personal time and work, to have good balance in life

Basic Requirements:

Working knowledge of local liquor and health codes

Ability to stand for long periods of time

Must be able to walk for a large part of the work day

Ability to negotiate stairs

Ability to lift and move 50# often

Ability to use, move and load hand trucks

Ability to work a flexible schedule, any times or days needed

Ability to communicate effectively both verbally and written

Must be able to hear normal conversations in a busy, crowded environment

Vision must be within normal range to work safely and to read written information

Must have the dexterity to use all equipment and utensils normally associated with this position

Must be fluent in English

Ability to work in a fast-paced environment

Must own non-slip shoes

Must be at least 18 years old

Preferred Experience and Special Skills:

High School Diploma or GED necessary

Three-year FOH bar service experience preferable

TIPS certification preferable, may be obtained after employment

Previous fine dining experience required with emphasis on fine wine and spirits

Colorado Tip Credit Notice:

For non-Banquets roles only: This position is eligible for an employer tip credit subject to Colorado and federal law. Your direct cash wage plus tips must equal Colorado minimum wage for each workweek; if they do not – the company will pay the difference in the pay period covering that workweek. You retain all tips you receive, except for amounts contributed to a lawful tip pool or tip-sharing arrangement; the company does not keep your tips. The tip credit appli