Workforce Management Team Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Workforce Management Team Lead based in the United States.

The Workforce Management Team Lead will guide a specialist technical support team responsible for workforce management solutions, combining people leadership with hands-on technical expertise. This remote opportunity is ideal for someone with a strong background in time and attendance technology who enjoys solving complex customer challenges while developing others. You will oversee daily support operations, manage escalations, and ensure service standards are consistently met. The role also involves scripting, software troubleshooting, defect investigations, and collaboration with Product, Development, and Customer Success teams. By improving technical processes, case quality, and team capabilities, you will help deliver better customer outcomes and strengthen the overall support experience. It offers the opportunity to grow as a leader without losing touch with technical problem-solving.