Workforce Planning Senior Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary - We’re looking for a Workforce Planning Senior Manager to own our long-term and short-term planning strategy, lead a team of planning analysts, and partner with Finance, Operations, HR, and senior leadership to ensure the organization has the right capacity to meet service level and financial goals.

• Hybrid
• Full-time

What you’ll do:

Own the long-term and short-term workforce planning strategy across business units, ensuring the organization has the right capacity to meet service level and financial goals.

Lead, mentor, and develop a team of planning analysts responsible for producing accurate and actionable workforce and capacity plans.

Own the end-to-end planning cycle, including long-range headcount forecasting, short-term staffing and scheduling requirements, and operational budgeting.

Drive staffing plans – hiring, ramp, attrition, and shrinkage assumptions – and translate them into clear recruitment and capacity recommendations.

Partner with Finance, Operations, HR, and senior leadership to align resource planning with business targets, headcount budgets, and financial constraints.

Oversee the development and maintenance of forecasting and staffing models based on volume trends, productivity metrics, and service level goals.

Lead scenario-based and “what-if” planning to guide leadership decisions on capacity, cost, and service trade-offs.

Recommend strategic adjustments based on utilization patterns, efficiency trends, and budget insights.

Set the standard for planning methodology, governance, and cadence, and continuously improve reporting tools and analytics infrastructure.

Communicate plans, risks, and assumptions to senior stakeholders and act as the primary point of contact for workforce planning.

Who you are – You bring strong business and operational acumen, with the ability to translate data into actionable planning strategies, along with proven leadership and stakeholder-management skills and the ability to influence senior, non-technical audiences. You have excellent communication and storytelling skills when presenting plans and trade-offs to leadership, are highly organized and process-driven, and are comfortable working in a fast-paced, cross-functional, global environment. Fluent in English, both written and verbal.

Degree in Industrial Engineering, Business Analytics, Finance, Statistics, or another quantitative discipline

6+ years of experience in workforce planning, capacity planning, or analytics, in an operations or service environment

4+ years of experience leading or mentoring analysts, or clear experience owning a planning function end to end

Deep command of long- and short-term forecasting techniques, staffing and scheduling models, and operational budget planning

Deep understanding of operational KPIs and how they relate to capacity, staffing, and cost

Track record of partnering with Finance and senior leadership on headcount and budget decisions

The Payoneer Ways of Working

• Act as our customer’s partner on the inside
• Learning what they need and creating what will help them go further.

• Do it. Own it.
• Being fearlessly accountable in everything we do.

• Continuously improve
• Always striving for a higher standard than our last.

• Build each other up
• Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.