1-Year Bank Direct Contract, Group Early Intervention & Workout Account Manager, Risk Management Group

Job Purpose

• •Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.
• •Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

• •Perform call to delinquent customers and monitor repayments.
• •Proactive in managing cases to resolve the NPLs and maximise recovery.
• •Assess rescheduling/settlement requests.
• •Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
• •Update system/database for reporting and tracking purposes.

Responsibilities

• •Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
• •Be well-versed in own team process and functions.
• •Manage a portfolio of delinquent cases and/or NPLs:
• •Get customers to settle overdues
• •Negotiate repayment terms with customers
• •Obtain approval for recall of loans, repayment plans, or write-off
• •Monitor repayment plans

• •Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.
• •Liaise with Enterprise Singapore and Credit Insurers on claim submission.
• •Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….
• •Update system/database.

Requirements

• •Diploma holder and above in any related field.
• •Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered.
• •Knowledge/experience in collection and/or customer service will be an advantage.
• •Basic knowledge of banking and financial products.
• •Proficient in Microsoft Office applications.
• •Team player with good communication and interpersonal skills.

Location:

DBS Asia Central

Job:

Schedule:

Contract (Fixed Term)

Employee Status:

Full time