13620 - Housing Services Coordinator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Multiple Locations

Employment Type: Permanent Full-Time (35+ hours per week)

Number of Positions: 1

Compensation: $27.25 - $32.41 per hour

About the Position:

The Housing Services Coordinator is responsible for maintaining occupancy across affordable housing properties through vacancy marketing, applicant screening, eligibility assessment, leasing tenant onboarding, move-in and move-out administration, and rent reviews. The position serves as a primary contact for prospective tenants and supports consistent, accurate, and compliant tenanting processes.

Reports to: Housing Services Manager

Key Duties and Responsibilities:

Vacancy Management and Advertising

Advertises and markets vacant units through approved channels

Maintains accurate vacancy listings, waitlists, and applicant records

Responds promptly and professionally to inquiries from prospective tenants, referral agencies, and community partners

Schedules and conducts property and unit showings

Coordinates the tenanting process to support occupancy targets and minimize vacancy periods

Applicant Screening and Eligibility Assessment

Receives, reviews, and processes housing applications and supporting documents

Assesses applicant eligibility against applicable program guidelines, operating agreements, and funder requirements

Verifies income, household composition, residency status, and other required eligibility information

Conducts applicant interviews or clarification meetings as required

Completes applicant screening and reference checks in accordance with organizational policy

Documents assessments, decisions, and recommendations accurately and confidentially

Communicates application outcomes and next steps to applicants

Lease Preparation and Signing

Coordinates unit offers, applicant acceptance, and pre-leasing requirements

Prepares tenancy agreements, addenda, and related documentation

Meets with approved applicants to review and sign tenancy agreements

Explains tenancy terms, building policies, tenant rights, and tenant responsibilities

Confirms receipt of required deposits, documents, and information before move-in

Move-In and Move-Out Administration

Coordinates move-in and move-out dates with tenants and relevant internal teams

Conducts move-in and move-out condition inspections and complete required reports

Provides tenant orientation and information about building services, procedures, and amenities

Ensure keys, access devices, and required tenancy documents are issued or returned

Maintains accurate records of tenancy commencement, termination, and unit occupancy status

Processes security deposit documentation and refunds in accordance with applicable requirements

Rent Reviews and Tenancy Records

Conducts annual and periodic rent reviews in accordance with program and funding requirements

Collects and verifies income and household information required for rent calculation

Calculates tenant rent contributions and process rent adjustments where applicable

Communicates rent changes and documentation requirements clearly to tenants

Maintains complete, accurate, and confidential applicant and tenant files

Prepares tenanting, leasing, occupancy, and rent review reports as required

Processes rent cheques with the use of cheque scan equipment

Building Premises and Compliance

Conducts at minimum weekly walk-throughs of premises, including the parkade, to ensure tenant compliance with building policies, rules and regulations

Serves tenants with warnings and RTB notices when required

Attends RTB hearings and serves as a witness when required

Assists with providing access to vendors and trades people to the building or units in order to conduct their scope of work

Responds to emergencies during working hours

Assists with the arrangement of, and seeking donations for, tenant activities that foster a sense of community within the building

Ensures compliance with H&S regulations and policies, including inspections and hazards control and report

Education, Training and Experience:

Diploma or degree in property management, business administration, social services, housing management, or a related field, or an equivalent combination of education and experience

Experience in affordable housing, residential leasing, property management, or tenancy administration

Knowledge and experience with residential tenancy requirements and affordable housing eligibility processes

Experience assessing tenants’ applications and verifying eligibility

Experience preparing and administering residential tenancy agreements

Proficiency with Microsoft Office and tenants or property management systems

Knowledge and experience with Yardi are an asset

Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations

Knowledge of BC Housing Management Commission programs is an asset

Knowledge of community and social service programs for vulnerable populations is an asset

Job Skills, and Abilities:

Strong customer service and interpersonal skills

Strong verbal and written communication skills

Strong attention to detail and accuracy skills

Strong organizational, documentation, and record-keeping skills

Strong relationship-building skills with internal and external partners/stakeholders

Ability to solve complex issues with tact and diplomacy

Ability to work in a fast-paced environment

Ability to take initiative and be proactive on issues

Ability to multitask and prioritize work effectively

Ability to work independently and as a part of a team

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

paid time off ‘monthly wellness days’ (up to 12 days per year)

additional agency holidays (2 additional statutory holidays)

3 weeks annual vacation (starting) and up to 6 weeks (maximum)

company-funded pension (GRRSP)

extended health & dental plan

employee & family assistance programs

access to wellness programs and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their application by 11:59PM, November 16, 2026

While we appreciate all applications, only those sel