1st Party Collections Representative (Monterrey)

Description

• Company Overview:
• Segoso Mexico – Where Tomorrow is Today.
• Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position: Call Center Representative

• Job Summary:
• Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek.

Key Responsibilities:

• •Handle a high volume of incoming and outgoing calls professionally.
• •Resolve customer inquiries and issues promptly while maintaining excellent service standards.
• •Cure accounts and ensure compliance with company protocols.
• •Meet and exceed individual and team performance metrics.
• •Collaborate effectively with team members to achieve business goals.
• •Participate in ongoing training to enhance product knowledge and customer interaction skills.

What We Offer:

• •Paid training to set you up for success.
• •Competitive hourly pay with a monthly bonus structure.
• •Paid Time Off and benefits above the law.
• •Vacation days activated after six months of tenure, adjusted based on your length of service.
• •Checks and drug screening required to ensure workplace safety.

Requirements

Requirements

Essential Skills and Qualifications:

• •Strong call center skills with a focus on delivering an excellent customer experience.
• •Proven negotiation skills to handle sensitive or challenging situations effectively.
• •Excellent verbal and written communication skills .
• •Ability to multitask in a fast-paced environment while maintaining attention to detail.
• •Leadership abilities and a proactive approach to problem-solving.
• •Teamwork-oriented mindset with a commitment to supporting colleagues.
• •Experience handling a high volume of phone calls and managing account resolutions.

Preferred Experience:

• •Previous experience in collections, sales, or retention roles.
• •Familiarity with curing accounts or similar business practices.

Join Segoso Mexico – We Offer a Career, Not Just a Job!