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UNIPLUS Software

1st- und 2nd-Level Supportmitarbeiter im Kundenservice (m/w/d)

Münster, Westfalen, Nordrhein-Westfalen, Germany

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hirly's read of this role

Role family
Engineering
Seniority
Mid level
Country
DE
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

## Ihre Aufgaben

  • Annahme und Lösung von Anfragen der Anwender
  • Ggf. Weiterleitung dieser Anfragen an 3rd-Level Support
  • Dokumentation der Anfragen und Vorfälle im Service Management Tool
  • Erstellung von Dokumentationen / Handouts
  • Durchführungen von Schulungen

## Ihr Profil

  • Gute Kenntnisse in den Bereichen Windows 10 und den Office-Applikationen
  • Erfahrung im Umgang mit einem Ticketsystem
  • Eine serviceorientierte und strukturierte Denk- und Arbeitsweise
  • Eine schnelle Auffassungsgabe
  • Kaufmännische / buchhalterische Kenntnisse erwünscht
  • Ausgeprägte Kommunikations- und Teamfähigkeit mit freundlichem Auftreten
  • Sehr gute Deutschkenntnisse in Wort und Schrift
Original posting on UNIPLUS Software's site ↗

Listed on hirly, a job board. hirly is not the employer: UNIPLUS Software is hiring for this role.

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