Nisade
2026-27 - Concierge (Rusutsu)
Abuta-gun, Hokkaido
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hirly's read of this role
- Seniority
- Mid level
- Country
- JP
- Work mode
- On-site / unstated
- First seen by hirly
- 9 Oct 2026
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the posting
Job Title : Concierge
JOB DESCRIPTION
As a Concierge, you will play a key role in enhancing each guest’s stay by providing attentive, personalized service throughout their visit.
- From welcoming guests upon arrival to assisting with requests, reservations, and local recommendations, you will support the overall resort experience.
- You are expected to have up-to-date knowledge of the local area and seasonal conditions, and deliver reliable, high-quality service to both domestic and international guests.
JOB OVERVIEW/RESPONSIBILITIES
Guest Services & Hospitality
Greet and assist guests upon arrival and departure
Provide support and information at the concierge desk and lobby area
Assist with luggage handling during peak periods
Information Services & Guest Guidance
Provide recommendations for restaurants, sightseeing, tours, and activities
Promote resort events, activities, and special offers
Create personalized itineraries and experiences based on guest preferences
Winter Operations & Local Area Information
Monitor and provide information on snow conditions, weather, and lift operations
Share up-to-date information on local events and area highlights
Reservations & Arrangements
Handle reservations for restaurants, activities, and transportation
Manage booking changes and cancellations
Assist guests with itinerary planning and schedule adjustments
Guest Inquiries & Team Coordination
Respond to guest inquiries via phone, email, and in person
Coordinate closely with other departments to ensure smooth operations
Handle last-minute requests and unexpected situations professionally
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
Experience
Experience in customer service or guest-facing roles (Industry experience is not limited)
Education and Qualification
Valid working visa in Japan
Skills
Ability to multitask and manage bookings efficiently
Basic computer skills
Ability to adapt and perform effectively in fast-paced environments
Language Skills
Business level or above in English
Competencies
Friendly, polite, and professional attitude toward guests and colleagues
Strong commitment to delivering excellent guest experiences
Attention to detail and a high standard of service
Flexibility to work evenings, weekends, and holidays
【Preferred】
Experience
Previous experience in hospitality, resorts, concierge, or guest services
Experience in tourism, resort operations, or winter sports environments
Education and Qualification
Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
Experience using hotel reservation or property management systems (PMS)
Language Skills
Conversational level or above in Japanese
Competencies
Positive, energetic, and welcoming personality
Creative problem-solving skills and adaptability
Ability to make guests from diverse backgrounds feel comfortable and welcome
Employment Terms and Condition
Contract Period & Renewal
Contract Period: 11/2/2026 - 3/30/2027
Contract renewal: Applicable
Reason of Renewal:
Employee’s work performance and attitude.
Company’s business demands.
Duty, Work Location & Scope of Changes
Duty: may be changed as determined by the company
Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido
Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
Training may be conducted at other location.
Employees may be required to work at different properties based on operational needs.
The initial assignment will be determined by the company.
Commuting & Workplace policy
Private Vehicle Commuting: Not permitted
Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
Days off: two days off per week (based on shift schedule)
Overtime: Yes
Monthly Average Overtime Hours: 10 hours per month
36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
Salary: 1,600 yen / per hour ~
Subsidized Ski Pass on your location or Recreational Allowance
Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
Staff Accommodation Available
Company Events
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