Nisade
2026-27 - Front Desk Duty Manager (Niseko)
Abuta-gun, Hokkaido
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hirly's read of this role
- Seniority
- Lead / management
- Country
- JP
- Work mode
- On-site / unstated
- First seen by hirly
- 2 Sept 2026
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the posting
Job Title : Front Desk Duty Manager
JOB DESCRIPTION
This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.
The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.
JOB OVERVIEW/RESPONSIBILITIES
Guest Service & Front Office Operations
Manage all front desk operations including check-in, check-out, and VIP guest services
Handle guest inquiries, requests, and complaints in a professional and efficient manner
Coordinate room assignments, upgrades, and special requests
Maintain a clean, welcoming, and pleasant lobby and front office environment
Team Leadership & Training
Lead and support front office team members to ensure effective performance
Provide ongoing coaching and training to maintain service standards
Manage work schedules and ensure smooth shift handovers
Reservations & Revenue Support
Monitor room availability, rates, and reservations to support occupancy levels
Work closely with reservations and other departments
Cross-Department Collaboration & Process Improvement
Coordinate effectively with Housekeeping, F&B, and other departments
Identify and support improvements to operational processes
Safety, Security & Financial Support
Ensure compliance with hotel safety and security procedures
Assist with financial tasks including cash handling and reporting
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
Experience
Proven experience leading and managing a high-performing team
Demonstrated ability to motivate and inspire team members
Education and Qualification
Valid working visa in Japan
Skills
Strong time management and prioritization skills
Excellent problem-solving abilities to ensure smooth operations
Excellent interpersonal and communication skills
Language Skills
Business level or above in English
Competencies
Ability to remain calm and composed under pressure
Flexibility to turn challenges into seamless guest experiences
Natural leadership with strong decision-making skills
Friendly, polite, and professional attitude toward guests and colleagues
【Preferred】
Experience
Prior experience in the hotel or resort industry
Experience working in winter resorts or tourism operations
Education and Qualification
Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
Experience in improving operational efficiency and workflows
Experience using hotel reservation or property management systems (PMS)
Language Skills
Conversational level or above in Japanese
Competencies
Passion for winter tourism, resort operations, and seasonal activities
Employment Terms and Condition
Contract Period & Renewal
Contract Period: 11/2/2026 - 3/30/2027
Contract renewal: Applicable
Reason of Renewal:
Employee’s work performance and attitude.
Company’s business demands.
Duty, Work Location & Scope of Changes
Duty: may be changed as determined by the company
Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido
Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
Training may be conducted at other location.
Employees may be required to work at different properties based on operational needs.
The initial assignment will be determined by the company.
Commuting & Workplace policy
Private Vehicle Commuting: Not permitted
Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
Days off: two days off per week (based on shift schedule)
Overtime: Yes
Monthly Average Overtime Hours: 10 hours per month
36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
Salary: 2,000 yen / per hour ~
Subsidized Ski Pass on your location or Recreational Allowance
Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
Staff Accommodation Available
Company Events
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