Concentrix

2026 Training and Quality GVPAD – Training Supervisor

PHL Quezon City - Tera Tower 20th Floor

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hirly's read of this role

Seniority: Mid level
Country: PH
Work mode: On-site / unstated
First seen by hirly: 5 Nov 2026

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the posting

Job Title:

2026 Training and Quality GVPAD – Training Supervisor

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
Develop a department of well-trained, competent professionals who continuously improve the
organization and themselves
Conduct Train-the-Trainer sessions
Conduct quarterly one-on-ones with Trainers
Coordinate with the Quality Supervisor and Operations on consistency issues
Create and maintain consultant training schedule
Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization