2026 Workforce Management GVPJK

Job Title:

2026 Workforce Management GVPJK

Job Description

The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy. Responsibilities

• •Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
• •Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
• •Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
• •Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
• •Lead the development of forecasts, resource plans, and schedules for new programs
• •Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
• •Experience with forecasting, capacity planning and scheduling software tools
• •Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• •Advanced Microsoft Office skills
• •Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• •Demonstrated ability to mentor, coach and provide direction to a team of employees
• •Demonstrated ability to take initiative and ownership with focus on continuous improvement
• •Excellent attention to detail
• •Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• •Solid understanding of the organization's business operations and industry. Demonstrated business acumen
• •Demonstrated ability to comprehend, analyze, and interpret

Qualifications

• •3+ years of experience in a similar role
• •Proficiency with Microsoft Office
• •Strong organizational and communication skills
• •Strong ability to multitask
• •Comfort working with multiple groups within business

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Location:

PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

Language Requirements:

Time Type:

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