3PL Manager, External Fulfillment EU

• Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations
• and performance of our critical third-party logistics provider network. In this pivotal role, you will be
• responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as
• operational performance, cost management, continuous improvement, change management, network
• integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.

• Key job responsibilities
• Performance Management:
• •Establish and lead a structured, systematic approach to site-level performance management,
• including the use of short-term improvement plans, deviation management, and providing high-
• quality performance comments and feedback
• •Proactively identify performance deviations, develop and execute corrective action plans in
• collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• •Serve as a benchmark for peers, setting the standard for performance management excellence

• Cost Management:
• •Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost
• levers
• •Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting
• of new productivity and cost-controlling projects
• •Actively engage with stakeholders to refine business cases and influence cost-improvement
• activities

• Continuous Improvement:
• •Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect
• potential issues before they impact KPIs
• •Drive operational excellence and structured follow-up with peers and linked businesses, setting
• higher benchmarks for the network
• •Demonstrate the ability to influence and align with internal and external stakeholders on
• improvement plans

• Change Management:
• •Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives
• to align 3PL operations with Amazon standards
• •Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and
• setting higher benchmarks for the rest of the network

• Network Integration:
• •Establish continuous and successful bi-directional exchange of support with internal senior network
• management, acting as a development motor
• •Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon
• fulfillment network and supporting functions

• Escalation:
• •Proactively identify and escalate critical issues, utilizing effective communication and partnering
• with senior stakeholders to drive timely resolution
• •Autonomously author comprehensive escalation reports and successfully participate in senior
• leadership calls

• 3P Key Accounting & Vendor Relationship Management:
• •Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's
• internal leadership, and the broader provider network
• •Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for
• peers

Basic qualifications

• - 4+ years in logistics, operations, or supply chain management, with a proven track record of progression
• - Willingness to travel up to 40% of the time to local 3PL sites and Amazon facilities.
• - Advanced proficiency in verbal and written English
• - Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

Preferred qualifications

• - Demonstrated expertise in driving operational excellence and continuous process improvements
• - Exceptional analytical, problem-solving, and decision-making skills
• - Outstanding communication, stakeholder management, and relationship-building abilities
• - Proficiency in data analysis and interpreting complex performance metrics
• - Deep knowledge of lean manufacturing principles, Six Sigma, and other continuous improvement methodologies
• - Proven experience in negotiation, contract management, and influencing provider behavior
• - Ability to develop positive and effective initiatives, acting as a primary proposer
• - Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
• - Advanced degree in a relevant field/ MBA

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