3rd Shift Guest Service Representative/Night Auditor - Part Time

Description

Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? Wyndham Bloomington MOA Hotel is currently looking for a friendly, dependable, and motivated individual to join our team as a Part Time 3rd Shift Guest Service Representative / Night Auditor.

Our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.

Hours: 11pm – 7am Must be available to work weekends and holidays

What We Offer You:

• •Competitive wages
• •Personal Days Off
• •Bonus Plan
• •Holiday Pay
• •Referral Program
• •Wellness Day
• •Like to travel, take advantage of all the brand has to offer with the employee discount program.
• •Supportive team culture that values every role
• •Opportunities to grow within the company.

Guest Experience & Service

• •Welcome late arrivals with a warm, friendly, and professional presence
• •Assist guests with check-ins, check-outs, and overnight requests
• •Answer all incoming and in-house phone calls
• •Ensure guests feel safe, valued, and cared for throughout the night
• •Handle guest questions or concerns calmly and confidently

Night Audit & Operations

• •Update all files and reset the system for the following day activity
• •Balance room and market accounts with accuracy
• •Prepare reports for hotel leadership to start the next day strong
• •Ensure the front desk and lobby remain organized and presentable
• •Ability to work while standing for extended periods of time.
• •Knowledge of Opera Cloud or Opera beneficial but not required

Hotel Care & Awareness

• •Conduct routine property walks to maintain safety and security
• •Set up the morning for success (coffee ready, lobby welcoming, details in place)
• •Be the reliable overnight presence our guests and team depend on

What Makes You a Great Fit

• •Friendly, dependable, and professional
• •Comfortable working independently overnight
• •Detail-oriented and organized
• •Calm under pressure and a natural problem solver
• •Basic computer skills and willingness to learn hotel systems
• •Hospitality or customer service experience is a plus—but personality and reliability matter most

At Wyndham Bloomington MOA Hotel , every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

• •Great attention to detail
• •Thorough organizational skills, proficient in accomplishing all tasks
• •Considerable knowledge of computer systems for registration, reservations and backup systems
• •Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• •Ability to read, write, speak and understand the English language to communicate with employees and guests
• •Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
• •Ability to work while standing for extended periods of time
• •Knowledge of Opera Cloud or Opera beneficial but not required

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry