Access Services - Supervisor

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Closing Date:

11/11/2026

Type of Position:

Professional Staff - Fiscal Affairs

Job Type:

Regular

Work Shift:

Shift Vary (United States of America)

Sponsorship Available:

No

Institution Name:

• University of Arkansas for Medical Sciences
• The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks ( available for benefits eligible positions only ):

• •Health: Medical, Dental and Vision plans available for qualifying staff and family
• •Holiday, Vacation and Sick Leave
• •Education discount for staff and dependents (undergraduate only)
• •Retirement: Up to 10% matched contribution from UAMS
• •Basic Life Insurance up to $50,000
• •Career Training and Educational Opportunities
• •Merchant Discounts
• •Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:

• ICE | CORE Clinic Access Leadership Team F
• Department's Website:

Summary of Job Duties:

The Access Services Supervisor supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.

Qualifications:

Minimum Qualifications:

Bachelor’s Degree in Healthcare or related field of study

Three (3) years of experience in patient scheduling, registration and billing in a healthcare work environment

OR

High School Diploma/GED

Seven (7) years of experience in patient scheduling, registration and billing in a healthcare work environment.

Preferred Qualifications:

Advanced knowledge of Epic system and third-party payer requirements.

Supervisory experience

Qualifications Equivalencies:

Additional Information:

Job Requirements:

• •This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service.
• •They will also perform regular audits to insure productivity, quality and compliance.
• •Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication and interpersonal skills.
• •Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards
• •Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
• •Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely
• •and based on workload
• •Documents personnel issues and promotes a balanced a conducive work environment
• •Ensures all department, CABC, ICE, and UAMS policies are followed
• •Establishes and maintains performance standards for productivity, quality, and compliance
• •Implements process improvement and reports results
• •Ensures staff is educated and conducts themselves in the performance of all duties
• •Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
• •Maintains current knowledge of the profession and all state and federal regulatory mandates.
• •Maintains required job skills competencies and completes skills assessments annually
• •Completes and maintains documentation of continuing education hours annually
• •Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
• •Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
• •Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
• •Works closely with management to develop, implement, and maintain formalized training plans
• •Responsible for annual training facilitation staff development and providing employee coaching.
• •Assists with and contributes to employee evaluations.
• •Works with CABC Support for timekeeping and other HR items.
• •Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• •Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive
• •discipline.
• •Conducts team meetings and one-on-one meetings with direct reports.
• •Participates in new employee onboarding, training, and development of staff
• •Provides proper transfer of information as necessary using communication skills and tools.
• •Responsible for ensuring staff is collecting all frontend payments during the check-in process.
• •Other duties as assigned

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment : Inside Medical Facility Environment

Noise Level : Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Salary Information:

• Commensurate with education and experience
• Required Documents to Apply:

• List of three Professional References (name, email, business title), Resume
• Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the Univers