Account Assistant, LGs Sales

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Account Assistant is responsible for supporting the Account Executive in driving sales growth, operational excellence, and strategic account management across wholesale accounts. This role serves as a key business partner, providing analytical insights, managing order execution, supporting market activities, and building strong internal and external relationships. The successful candidate will quickly develop a deep understanding of the business, customer needs, product assortment, and sales strategies. This individual is highly organized, detail-oriented, analytical, and proactive, with the ability to effectively manage multiple priorities in a fast-paced environment.

The successful individual will leverage their proficiency as an Account Assistant to...

 Drive the business:

• •Support the achievement of total, comp and net sales targets.
• •Participate in regular monitoring of the business and fully support sales driving initiatives.
• o Analyze weekly, monthly, and seasonal business performance to identify risks and opportunities.
• o Maintain account-specific reporting, style selling recaps, reorder recommendations, and trend analyses.
• o Leverage retail metrics including sales, inventory, sell-through, margin, markdowns, and weeks of supply to support decision making.
• o Provide actionable insights and recommendations to Account Executive and external customers.
• •Inventory, Replenishment & Reorder Management
• o Maintain PO trackers, contract accuracy, and shipment visibility.
• o Monitor shipping status, order extensions, delivery timelines, and operational exceptions.
• o Monitor inventory availability and future supply to identify chase, replenishment, and reorder opportunities.
• o Manage purchase order execution from order entry through shipment.
• o Review open orders and inventory positions to maximize shipment potential and minimize fallout risk.
• o Recommend style swaps or assortment adjustments based on performance and inventory availability.
• •Follow through on key NAW strategies and specific account strategies.
• •Knowledge of products and all Coach Standards.
• •Market Preparation & Selling Support
• o Prepare pre-market sales materials, demand planning tools, assortment grids, and account recaps.
• o Support product presentations and client appointments during market.
• o Assist with assortment building, visual selling tools, order capture, and buy analysis.
• o Complete all post-market activities including order review, order confirmations, contract uploads, and any/ all updates to the line post-market

•  Customer Service:
• •Establish strong working relationships with wholesale partners as well as internal partners.
• o Develop a strong understanding of account strategies, customer needs, and market dynamics.
• •Ownership of all day-to-day coordination, operational follow up, order management, monitor and track results and provide account communication.
• •Align orders with allocations and confirm accuracy and timely receipt of all orders.
• •Regularly monitor and ensure accuracy and proper visibility of on-line assortments.
• •Deliver timely communication regarding orders, inventory availability, shipping updates, and business opportunities.
•  Cross functional partnership:
• •Build and maintain relationships with internal teams including finance, merchandising, account services, marketing, and operations.
• •Support the field through store visits, providing visual and training tools to ensure sales associates have knowledge of Coach’s key investments and strategies.
• •Document and organize all seasonal sales/buying files and collaboration tools for efficient access.
• •Partner with operations to ensure execution of systemic updates and 3rd party vendor invoicing.

•  Foundational Knowledge:
• •Understanding of how metrics work together to drive sales including sales, inventory, ST%, MD/Reg Price, Gross Margin
•  Soft Skills:
• •Superior organizational skills, ability to multi-task in a fast-paced environment
• •Initiative, high energy, strategic thinking and detail oriented
• •Excellent communication and presentation skills.
• •Demonstrates curiosity, initiative, and ownership while developing account management capabilities.
• •Professional demeanor and strong interpersonal skills.
• •Continuously builds knowledge of wholesale business drivers, product categories, customer strategies, and selling skills.
• •Adaptability and willingness to learn.
• •Initiative and ownership of tasks.

The accomplished individual will possess...

• •Account Management background.
• •Analytical skills and retail math knowledge.
• •Proficiency in Excel, Word, PowerPoint, NuOrder and Skypad. Knowledge of SAP and Micro Strategy a plus.
• •Customer service experience.

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Our Competencies for All People Managers
• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on tho