Account Executive II (PBM)

Exemption Status:

United States of America (Exempt)

$102,260 - $140,608 - $178,955

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Account Executive II is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts, and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact. This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Develops and manages client specific, strategic, financial, and business relationship plans that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics

· Manages large, highly complex clients that have complex business needs

· Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers

· Optimizes potential for sustainable growth and profitability for assigned book of business

· Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers

· Determines where to make “focused investments” for each account

· Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption

· Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions

· Researches and understands market trends and competitive practices to in order to share opportunities based on client needs and strategic objectives

· Mentors new Account Executives through on boarding process

· Proactively monitors client service continuum to identify and address service delivery issues and escalate concerns appropriately

· Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes

· Demonstrates ability to manage challenging situations in a positive and constructive manner

· Ensures client retention and oversee client contract renewals including managing the RFP and negotiation process

· Manages and prioritizes elements of negotiations within scope of total client relationship

· Organizes and develops assigned Book of Business presentations

· Maintains thorough understanding of clients’ business and financial goals and the relationship to MedImpact goals in sustaining a profitable partnership

· Provides regular feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process

· Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests

· Provide support to matters escalated by the client team

· Participates in and support the implementation process for new clients assigned, including collaboration with the Sales and Implementation teams on contract terms

· Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings

· Develops and maintains effective relationships with client consultants as appropriate

· Completes assignments, Salesforce cases and training including stretch assignments

Supervisory Responsibilities

No supervisory responsibilities

Education and/or Experience

BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years' of SME in respective areas. Prefer experience in the Self Insured segment.

Computer Skills

Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.

Certificates, Licenses, Registrations

None.

Other Skills and Abilities

• •Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management.
• •Strong consultative selling and negotiation skills,
• •Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases.

• •Knowledge of healthcare products and contracts preferred.
• •Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required.
• •Excellent communication, writing and public presentation skills are essential.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• •Composure
• •Decision Quality
• •Organizational Agility
• •Problem Solving
• •Customer Focus
• •Drive for Results
• •Peer Relations
• •Time Management
• •Dealing with Ambiguity
• •Learning on the Fly
• •Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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