Account Manager/Association Coordinator

CLEMONS & ASSOCIATES, INC.

Account Manager/Association Coordinator

Full-time · Baltimore, MD · $50,000–$58,000 based on experience

About C&A

Clemons & Associates, Inc. (C&A) is an accredited association management company based in Baltimore. Since 1977, we have provided full-service management, operations, communications, events, and financial support to trade associations and nonprofit organizations.

We are a small, long-tenured staff. Current team members average 11 years at C&A. There is no typical workday. Projects and tasks vary, and new skills are learned every day.

The Role

The Association Coordinator supports the operational success of multiple nonprofit client associations. This role is a strong fit for someone who thrives in a fast-paced environment, is detail-oriented, can independently manage projects, and enjoys working closely with a team to deliver high-quality member experiences, programs, and events.

Reports to: Assigned Account Executive

Location: Baltimore office. Hybrid available after a successful on-boarding period.

Travel: Approximately 15%, primarily for client conferences and events.

Key Responsibilities

Member services and communications

Serve as a point of contact for members, prospective members, and other stakeholders by email, phone, and mail

Process membership records, applications, renewals, and related updates in association databases

Draft, edit, and proofread professional correspondence, reports, and presentations

Records, reporting, and administration

Manage databases, records, reporting, and general administrative functions

Review, analyze, and share information relevant to members through reports

Assist with financial tasks such as reconciling invoices, processing payments, and tracking expenses

Collaborate with internal staff to keep day-to-day operations running smoothly

Board, committee, and program support

Assist with board meeting preparations and materials, including scheduling and logistics

Support committees and move programs, projects, and initiatives to completion

Marketing, website, and digital

Help develop and implement annual communication and marketing plans, including email newsletters and updates

Maintain and update association website content

Support organizational social media posting and basic social management

Meetings and events

Support planning and execution of conferences, workshops, and webinars

Assist Account Executive with managing event logistics, registration, attendee lists, supplies, and shipping

Provide on-site event support as needed

Qualifications and Skills

Highly organized, self-directed, and able to manage multiple priorities and deadlines

Strong written and verbal communication skills

Excellent interpersonal and customer service skills with a professional demeanor

Comfortable working independently while collaborating as part of a team

Strong time-management and problem-solving skills

Tech-savvy, with proficiency in Microsoft Word, Excel, Outlook, Teams, and PowerPoint

Database management (AMS) experience preferred but not required

Website / content management experience preferred

Social media marketing and management for organizations preferred

Ability to maintain professionalism in stressful situations

Ability to think strategically and exercise sound judgment

Education and Experience

Bachelor’s degree, or 2+ years of direct experience in hospitality, nonprofits, associations, or a related field

Association or nonprofit management experience preferred

Compensation and Benefits

Salary range: $50,000–$58,000, based on experience

Health and dental insurance

401(k)

Paid time off

Paid holidays (10–12 per year)

Work Culture

Small, supportive team

Strong retention — current staff average 11 years at C&A

Values: work-life balance, flexibility, diligence, accountability, dedication, and positivity

Clear opportunities for growth and advancement

This is a varied role. If you like knowing exactly what every Tuesday will look like, it may not be the right fit. If you like solving the next problem, supporting members, and seeing events and programs through to the finish, it will be.

How to Apply

Please complete the application and upload supporting documents. Include a cover letter or note, telling us why this kind of work appeals to you — association, nonprofit, hospitality, or events experience is helpful, but curiosity and follow-through matter more.

Clemons & Associates, Inc. is an equal opportunity employer.