Account Manager

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

Duties and Responsibilities:

Act as the main point of contact for all client needs and concerns

Build and maintain strong client relationships to retain existing business and attract new customers

Monitor account activity to ensure services align with client budgets and expectations

Collaborate with internal teams to fulfil customer requests efficiently

Resolve client complaints and proactively improve processes to prevent future issues

Work closely with the product team to align product updates with client expectations

Maintain up-to-date knowledge of company products and services to support upselling and cross-selling

Requirements and skills:

Language:

Italian – Proficient (native or near-native level)

English – Intermediate level)

Industry Experience:

Previous experience working with an Italian sports betting company (operating in the regulated Italian market)

Familiarity with ADM procedures and compliance (Italian regulatory authority)

Core Competencies:

Ability to multitask and manage multiple responsibilities effectively

Strong organisational skills with keen attention to detail

Excellent communication and interpersonal skills

Adaptability and strong problem-solving skills

Ability to build rapport and collaborate with internal teams and external partners

Location: Hybrid or St.Julian (Malta)

Department: Account Management and Service Delivery

Minimum Experience: Mid-level