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Centuro Global

Account Manager

London

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hirly's read of this role

Role family
Sales
Seniority
Lead / management
Country
GB
Work mode
On-site / unstated
First seen by hirly
28 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Account Manager

  • Department: Customer Success
  • Reports to: Chief Customer Officer

Role Purpose

Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding.

Core Responsibilities

Develop strategic relationships with customer stakeholders.

Create and maintain Account Success Plans.

Drive platform adoption and customer value realisation.

Identify and close upsell, cross-sell and expansion opportunities.

Lead account reviews and executive business reviews.

Monitor customer health, risks and opportunities.

Support renewals and maximise Net Revenue Retention.

Maintain accurate CRM records and account plans.

Key Performance Indicators

NRR

GRR

Customer Retention

Expansion Revenue

Platform Adoption

CSAT & NPS

Customer Health

CRM Accuracy

Skills & Behaviours

Customer centric

Commercially minded

Relationship management

Strategic thinking

Communication

Organisation

Accountability

Solution focused

Essential Experience

Enterprise SaaS Account Management experience.

Commercial growth experience.

HubSpot or CRM knowledge.

Stakeholder management.

Knowledge of SaaS adoption metrics.

Preferred Experience

Global mobility experience.

Enterprise customer portfolio.

What Success Looks Like

High retention.

Growth in customer revenue.

Strong adoption.

Excellent customer satisfaction.

Accurate account governance.

Original posting on Centuro Global's site ↗

Listed on hirly, a job board. hirly is not the employer: Centuro Global is hiring for this role.

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