Account Manager

• About CitySwift
• As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.
• CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.
• At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!

• Role Overview:
• As an Account Manager at CitySwift, you will manage the full commercial relationship with a portfolio of enterprise transport authorities and operators, taking ownership of the sales cycle from pipeline generation through to contract award, expansion and renewal.

You will combine deep industry knowledge with strong stakeholder management to position CitySwift as a trusted strategic partner to transport authorities, local government organisations and transport operators. Success in this role requires the ability to navigate complex public sector environments, engage with multiple decision-makers and align commercial opportunities with broader transport policy, operational and passenger outcomes.

This is a role for a commercially driven, highly credible individual who can confidently engage technical, operational and executive stakeholders, while building long-term partnerships with some of the UK's largest and most influential transport organisations.

Key Responsibilities:

Manage the end-to-end sales cycle from pipeline generation to contract award, expansion and renewal, maintaining accurate forecasting and activity tracking in CRM

Develop and execute account strategies for enterprise transport authorities, local authorities, combined authorities and transport operators across the UK and Ireland

Build relationships with a broad range of stakeholders, including transport planners, operations teams, procurement teams, senior leadership and executive decision-makers

Navigate public sector procurement processes, frameworks and governance structures to drive successful commercial outcomes

Build a deep understanding of the public transport sector, CitySwift's suite of solutions and key market trends impacting transport authorities and operators

Create and nurture long-term partnerships with executive and operational stakeholders, influencing through thought leadership, industry best practice and product expertise

Represent CitySwift at industry events, conferences and transport authority forums, strengthening our market presence and industry relationships

Support CitySwift's broader commercial development by sharing market intelligence and customer feedback with Product, Engineering and Customer Success teams

Qualifications, skills & experience:

3+ years of experience in enterprise B2B SaaS sales, with experience selling complex transport solutions to public sector organisations, transport authorities or other enterprise customers

Demonstrated experience engaging and influencing stakeholders across local government, transport authorities or similarly complex organisations

Strong understanding of public sector procurement processes, frameworks and governance structures within the UK market

Comfortable leading detailed technical, operational and commercial conversations, with excellent written and verbal communication skills

Proven ability to build relationships with senior decision-makers, including Directors, Heads of Service and C-suite stakeholders

High agency and accountability, with the ability to manage multiple complex opportunities simultaneously and deliver against revenue targets

Highly organised and disciplined in CRM management, account planning and forecasting

We value, recognise and reward our people:

Competitive market salary

Health and Life Insurance and matched pension schemes

25 days annual leave, with additional company days off throughout the year

Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme

Paid Sick, Maternity and Paternity benefits

Employee Assistance Programme (EAP), mental health and wellbeing supports

Employee referral program with opportunity to earn up to 4,000 per referral

Annual Service recognition benefits (Additional Annual leave and pension contributions)

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