Clera

Account Manager

Vienna

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hirly's read of this role

Role family: Sales
Seniority: Lead / management
Stated salary: €65,000 – €95,000 per year
Country: AT
Work mode: On-site / unstated
First seen by hirly: 24 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

Own and grow a portfolio of B2B customers for an AI-powered business communications platform. Working across customer success, product, and marketing, you will help customers adopt the product, realize measurable value, and expand their use over time.

What You'll Do

Act as the primary contact for assigned customers throughout the customer lifecycle.

Identify opportunities to expand customer use cases and improve the value they receive from AI-powered phone automation.

Lead account reviews, discovery conversations, upsells, and renewal discussions.

Analyze product usage and demonstrate measurable customer impact.

Own expansion revenue across upgrades, add-ons, and renewals against monthly and quarterly targets.

Support onboarding and ongoing adoption to strengthen retention.

Share structured customer and market feedback with product and go-to-market teams.

Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.

Help develop the account management and expansion approach as the business grows.

What We're Looking For

At least one year of experience in B2B SaaS sales, account management, or customer success.

Experience driving upsells, renewals, or expansion revenue within existing accounts.

Strong product and technical understanding, with an interest in AI and machine learning.

Native-level German proficiency for customer calls, reviews, and demonstrations.

A structured, customer-focused approach and a strong sense of ownership.

Startup or scale-up experience is a plus.

Compensation & Benefits

OTE is €65,000 to €95,000, consisting of fixed salary plus uncapped commission, depending on experience. Visa sponsorship is not available.

Location

On-site in Vienna, Austria, with hybrid work possible.

Original posting on Clera's site ↗

Listed on hirly, a job board. hirly is not the employer: Clera is hiring for this role.

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