Account Manager

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.

About the Role

We’re looking for a motivated Junior Account Manager to help us retain and grow existing SaaS accounts in the higher education sector. You’ll manage the full sales cycle, deepen client relationships, and collaborate with colleagues across marketing, sales engineering, and other teams to deliver an exceptional customer experience.

If you have a proven track record in account management and SaaS sales — and you thrive on exceeding targets — we’d love to hear from you.

What you will do:

Plan & Strategize: Develop and execute territory and account plans for clients.

Prospect & Build Relationships: Drive outbound activity through cold calls, networking, and responding to inbound leads. Build meaningful connections with C-level executives and key decision-makers.

Present & Close Deals: Conduct impactful virtual and live product demonstrations, negotiate multi-year agreements, and close both quick wins and longer, complex sales cycles.

Collaborate Across Teams: Partner with marketing and pre-sales teams to assess client needs and tailor solutions.

Hit Targets: Consistently exceed activity, pipeline, and revenue goals by employing a solution-oriented sales approach.

Stay Informed: Continuously develop product knowledge and stay up to date on industry trends, client needs, and competitive insights.

Engage in Events: Represent Explorance at marketing events, webinars, and trade shows to build awareness and generate leads.

What you need to succeed in that role:

Proven Experience: 1+ years of SaaS sales experience with a successful track record in managing accounts, up/cross selling clients, and achieving/exceeding sales quotas.

Strategic Mindset: Demonstrated ability to create and execute measurable territory sales plans.

Hunter Mentality: Proactive, self-motivated, and driven to achieve results in a fast-paced environment.

Communication Skills: Exceptional verbal and written communication skills, with the ability to present technical concepts clearly.

Relationship-Building: Strong account management skills and experience developing executive-level relationships.

Adaptability: Confidence to make sound decisions and thrive in dynamic environments.

Education: BA/BSc degree or equivalent.

Languages: Fluency in Arabic and English is essential.

Travel Readiness: Willingness to travel extensively across the region.

Nice to have:

Experience working with feedback and measurement solutions in the Higher Education sector

Experience working in a dynamic and challenging, growing start-up environment

Solid understanding of web, enterprise and SaaS technologies

Additional languages

Other Requirements

Only apply if you are a Amman (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

About Explorance

Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth. Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights. Visit explorance.com or connect on LinkedIn , Facebook , and X .