Account Manager

ProTech, a New Charter company, is a respected Managed Service Provider delivering innovative IT solutions — including managed IT services, cloud infrastructure, cybersecurity, and technology consulting — to businesses across the greater New York metropolitan area.

We are seeking a results-driven Account Manager (also may be referred to as Technical Account Manager, Account Management, or Client Relationship Manager) to join our sales team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building long-term client relationships and solving real-world business challenges through technology. You will serve as a trusted advisor to both prospects and existing clients, helping them align their technology investments with their business goals.

This role manages client accounts across our Torrington and White Plains offices, working with a diverse, multi-location client base.

Key Responsibilities:

Business Development

• •Actively prospect for new business through cold outreach, networking, referrals, and marketing campaigns
• •Identify leads and new client opportunities across assigned territories
• •Schedule and conduct First-Time Appointments (FTAs) in collaboration with the Director of Sales
• •Identify client pain points and align their needs with ProTech's managed IT, cloud, and cybersecurity solutions
• •Conduct discovery meetings and develop long-term technology roadmaps for prospective clients
• •Represent ProTech at local events, trade shows, and industry forums to build brand presence and pipeline

Account Management

• •Serve as the primary relationship owner for an assigned book of accounts, managing multiple clients across the Torrington and White Plains offices
• •Lead quarterly business reviews (QBRs) and guide clients through long-term IT planning and strategy, including onboarding for some newer client accounts
• •Manage renewals for hardware, software, licensing, and service contracts
• •Act as the liaison between clients and ProTech's technical services team to ensure seamless delivery
• •Handle client escalations professionally, driving timely resolution and maintaining high satisfaction
• •Identify expansion and upsell opportunities across assigned accounts, aligned with client growth

Internal Collaboration

• •Maintain accurate CRM records including pipeline updates, activity logs, and forecast data
• •Partner with vendors and distribution contacts to prepare competitive solution proposals and quotes
• •Collaborate with the sales team within a POD structure, supporting shared goals and peer development
• •Participate in new client onboarding and kickoff meetings to ensure a strong start to each engagement
• •Stay current on ProTech's service portfolio, emerging technologies, market trends, and competitor offerings

What We're Looking For

• •2+ years of experience in account management, business development, or outside sales — preferably in IT, MSP, or B2B technology services
• •Demonstrated ability to manage multiple client relationships and close new business in a consultative sales environment
• •Comfortable engaging and presenting to C-level executives and business decision-makers
• •Working knowledge of IT concepts including managed services, cloud solutions, and cybersecurity (training provided)
• •Proficiency with CRM platforms and quoting tools; experience with Microsoft 365 a plus
• •Strong verbal and written communication skills with the ability to tailor messaging to diverse audiences
• •Highly organized self-starter with the ability to manage multiple priorities and operate with minimal supervision
• •Collaborative team player with a client-first mindset and a commitment to professional integrity
• •Bachelor's degree preferred; equivalent combination of education and experience considered

Compensation & Benefits

• •Competitive base salary starting at $65,000
• •Commission incentive structure covering both new business development and growth within existing accounts
• •Comprehensive healthcare benefits
• •Retirement plan with employer match
• •Ongoing professional development and vendor training opportunities
• •Collaborative, team-oriented culture with room for growth

ProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth.

ProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.