Account Manager

WHO WE ARE

On Board Experiential (OBE) is an award winning, full service, experience-led agency that creates meaningful brand experiences worldwide, with office locations in London, San Francisco, Los Angeles and NYC.

We help brands to cut through the noise, capture consumer attention and leave lasting impressions that live beyond the shareable, streamable, screamable moment.

We are specialists in creating extraordinary brand events – immersive, engaging and unrivalled.

We are expanding our team with a versatile Account Manager to support the management of one of our premier accounts, Nike. While this is your initial focus, there will be the likelihood that you will bring your expertise to a diverse range of accounts down the line.

We work with brands that care. Brands that value meaningful relationships. Brands that are prepared to challenge what’s gone before. Brands that aren’t prepared to settle for OK. Brands that want the competitive advantage. Brands that act.

We are OBE and we’re a team of experiential playmakers.

THE ROLE

The Account Manager is the driving force behind our daily client work, the ultimate plate spinner that knows our clients’ projects better than anyone and keeps every element of delivery to time, to task and to budget. Key responsibilities of the role focus on:

Account Management

Project Management

Project Strategy

Creative thinking

Operational Planning & Execution

The Account Manager will kick off their time at OBE London with managing multiple projects for one of the agency’s biggest and high-profile clients, Nike. From large scale campaigns to smaller bespoke experiential activations in a wide range of settings across Running, Training, Retail and more. They will lead project teams containing specialist expertise, most commonly in event production. On occasions the role carries executional responsibilities, requiring a more hands-on approach to support operational delivery.

The Account Manager is the lynchpin between the client and the wider project delivery team, working closely with their colleagues to manage experiential campaigns and ensure they are delivered in line with the client spec. A multi skilled individual and an exceptional administrator with a head for figures, the Account Manager has the ability to react to different client requirements and the needs of the team.

The Account Manager is responsible for ensuring that work is being delivered to client expectation and that everything is running as expected at all times.

On a day-to-day basis, the Account Manager works collaboratively and creatively with colleagues and the client in order to deliver high quality campaigns. Fresh thinking is part of our DNA, to bring disruptive and innovative ideas to all of our campaigns and Account Managers play an important role in the process of creative solutions for our client work.

The Account Manager has a high-level understanding of their clients, their brand and the space in which they operate. This allows the role to strategically advise our clients as part of our service offer.

RESPONSIBILITIES

The Account Manager role is varied, and you are responsible for:

Account Management

Building longstanding relationships with our clients

Being an expert of our client’s brand inside and out

Supporting growth opportunities with our existing clients

Being the central point of contact for all client needs

Effectively communicating project requirements to the client

Being the connection between the client and the delivery team

Confident presentation skills both internally and client facing

Project Management

Managing the internal project team to ensure that all projects are to task, to time and to budget

Overseeing a central Critical Path for each piece of client work

Overseeing central project documentation for client projects

Quality assurance across all elements of project delivery

Overseeing project meeting infrastructure, both internally and externally

Budget management as the ultimate project budget holder

Experiential Delivery

Have a fresh thinking mindset and are constantly pushing boundaries

Has a passion / obsession for our client’s consumers and how we can curate the highest level of experience for them

Input on the provision of innovative and creative solutions in the design and delivery phase of campaigns

Implement the executional plan in line with client requirements or oversee the team’s implementation of the executional plan

Leading the safe and successful delivery of the agency’s experiential work across all aspects, including but not limited to:

Licensing permits and consultation

Venue Management

Branding

Customer / Event Experience

Sporting Management

Production & Logistics

Show Management

Stakeholder Management

Staffing

Health & Safety

Collaborate closely with specialist Producers for experiential deliveries

Financial Management

Managing the creation of new client/internal budgets from scratch

Managing project finance management across all areas of the budget

Reporting on financial status of a project to Leadership and Senior Management Team

Ensuring company finance protocols are followed by the team at all times

Creative and Strategy

Ensuring a culture of creativity and innovation exists across all project work

Being a creative champion for our clients and across new business opportunities

Delivering strategic services for our clients as required

Cross Department Support

At times, all members of the OBE London team are required to support across other departmental work, even if this is not core to a specific individual’s role

Account Managers should strive to have a good working knowledge of each part of the company’s offer and how this relates to our client work

People Management

Day to day management of your project team

Line management of key members of the team, up to Junior Manager level and up to a maximum of 3 direct reports

Empowerment of the wider team where necessary, helping to ensure they have the tools, knowledge and skills required to lead on OBE’s behalf.

Create outstanding working relationships with all teams across multiple areas of specialism

Providing timely and accurate quality reports to Leadership and The Senior Management Team as required

Working collaboratively with the client and effectively being an extension of their team

ABOUT THE PERSON

As an Account Manager at OBE London you:

Are passionate about brand and experiential marketing in the sport and entertainment space

Build outstanding relationships with clients

Have exceptional communications skills both internally and externally

Can manage a high performance team

Have line management experience

Have a proven track record of competent project management and thrives off process

Can work across multiple projects

Have a DNA of fresh thinking to create disruptive campaigns

Are highly organised and administratively strong

Are confident in using agency project tracking and finance platforms

Have great interpersonal skills

Are a problem solver and solutions driven

Have the vision and the ability to see the big picture

Are able to demonstrate your creative approach

Have a keen eye for detail

Are calm under pressure and approachable at all times

Have a good working knowledge of experiential marketing

Are an aspiring lead for junior members of the team

PACKAGE

Contract: Permanent

Hours: 37.5 hours a week

Location: Hybrid (Ability to attend Soho Works, 180 The Strand and/or client environments at least three days per week)

Salary: £35,000 - £45,000 (depending on experience)

Holiday: 25 days annual leave, Bank Holidays & time off in lieu for every weekend day worked

Benefits:

Pension contribution

Bonus scheme

Birthday entitlement

Move in day

Flexi Friday and working policies

Sabbat