Account Manager

About the company:

Prismfly is a global agency focused on ecommerce conversion rate optimization. We pair strategy with best-in-class design and development to create leading digital experiences. We work with top-tier brands and software partners. The team is made of humble experts, each with a strong desire to continually learn and grow.

Take ownership of your career with a position at Prismfly. We’re changing the industry and setting new standards for what success looks like. Our team has the freedom to bring new ideas to the table. We take care of our people, encourage and promote growth, reward excellence, and celebrate results. We are built on different perspectives to inspire innovation.

We're looking for a highly organized and proactive Account Manager to support our Conversion Rate Optimization team in delivering exceptional results for leading eCommerce brands.

This role sits at the intersection of project coordination, client communication, experimentation, and optimization. You'll work closely with Senior CRO Consultants, designers, developers, and clients to help keep optimization programs running smoothly and efficiently.

This is an ideal opportunity for someone who enjoys eCommerce, experimentation, project coordination, and client communication, and wants to build a long-term career in CRO and digital strategy.

RESPONSIBILITIES

Support CRO Programs

Assist Senior CRO Consultants in managing client optimization programs

Coordinate experiment launches with design and development teams

Assist with experiment setup and QA

Help document optimization opportunities and recommendations

Support website enhancement and optimization initiatives

Client Communication

Participate in client Slack channels and meetings

Coordinate follow-ups, action items, and project updates

Ensure client requests are documented and assigned appropriately

Maintain clear communication between clients and internal teams

Research & Analysis

Conduct competitor and industry research

Gather insights from analytics and user behavior tools

Support the creation of client presentations, recommendations, and test result summaries

Process & Organization

Coordinate cross-functional tasks between CRO, Design, and Development teams

Help keep projects on track and moving forward

What Success Looks Like

After 6–12 months, you will:

Successfully support multiple client accounts simultaneously

Become a trusted point of contact for clients and internal teams

Help improve the efficiency and execution of client optimization programs

Contribute meaningful optimization insights and recommendations

Play a key role in helping experiments and initiatives move from idea to launch

Requirements

Excellent written and verbal English communication skills

Strong organizational and project management abilities

High attention to detail

Ability to manage multiple priorities simultaneously

Strong problem-solving mindset

Ability to work independently and take ownership of tasks

Experience with Shopify

Experience with GA4 or similar analytics platforms

Experience with A/B testing or experimentation programs

Nice to Have

Experience working in an agency environment

Who Will Thrive in This Role

This role is a great fit for someone who:

Loves keeping projects organized and moving forward

Enjoys working directly with clients

Is curious about customer behavior and online shopping experiences

Wants to learn how high-performing Ecommerce brands grow through experimentation

Enjoys collaborating across design, development, and strategy teams