Account Manager

ABOUT US

Pureprofile’s vision is to deliver more value from the world’s information. We are a global data and insights organisation providing industry-leading online research solutions to agencies, marketers, researchers and brands & businesses.

The Company, founded in 2000 and based in Surry Hills, Australia, now operates in North America, Europe and APAC and has delivered solutions for over 850 clients.

CORE PURPOSE

As the primary point of contact for our clients, you’ll use your market research experience to provide exceptional service and maximise sales opportunities, ensuring projects are delivered on time and within budget. You’ll also support Account Directors and assist with onboarding new clients and projects when needed. This role has two primary core areas of focus.

1. Client management (sales)

You’ll manage a portfolio of existing client accounts, ensuring successful project delivery and fostering long-term relationships to drive revenue growth.

2. Project delivery

Taking a qualitative research brief and turning it into an operationally deliverable project, that’s logistically feasible in terms of both timings and recruitment specifications.

CORE ACCOUNTABILITIES

Client management:

Build and maintain strong relationships with clients, understanding their needs and objectives to provide tailored market research quotes.

Scope and assist with writing qualitative recruitment proposals across the full toolkit (in-depth interviews, focus groups, ethnography, online communities, digital qual platforms, hybrid qual-quant)

Address client inquiries and resolve any issues promptly, maintaining a high level of client satisfaction throughout the project lifecycle.

Operations :

Interrogate the research brief by reviewing and marking up recruitment screeners ensuring project objectives will be met

Writing the recruitment brief, ensuring every detail is captured on Salesforce so when it gets to operations, delivery of the project is both feasible and operationally deliverable to the client

Ensure all incoming projects are entered into Pureprofile operating systems, and providing clear and concise project briefings for operations to deliver the research to time, to specifications and to budget

Act as the link between clients and our internal teams, working hand in hand with Operations, Finance and Panel to deliver great outcomes.

Revenue generation and account growth

Strategically understand client requirements to sell Pureprofile products and services. Identify opportunities for additional services and upselling, contributing to the growth and expansion of client accounts.

Maintain accurate pipeline, forecast, and account information in Salesforce; report on personal performance to the Head of Qualitative Sales

New business development: Identify and action business development prospects within the market research industry, both inbound leads and cold prospects

Meet individual KPI’s and monthly revenue targets. Where required, contributing to and supporting the wider team to meet team targets and objectives.

Team coordination and communication: Liaising with internal stakeholders to ensure that all project and client information is successfully communicated to the relevant parties required for successful delivery of projects.

Client meetings and communications: Conduct client meetings and presentations, with the aim to increase client awareness and understanding of Pureprofile products and capabilities. Understanding the clients’ needs and requirements, and understanding their challenges.

Attending industry events where required – e.g. TRS conference/gala dinner, TRS Education sessions

ABOVE THE CALL OF DUTY

An Account Manager can go above and beyond their core accountabilities by taking initiative throughout the project delivery process. Demonstrating ownership and leadership abilities, the Account Manager can transform project processes and efficiencies by:

Innovating for continuous improvement of internal systems and processes

Keeping up to date with changes in the industry

Helping train new staff members when needed

Providing feedback on new products or upgrades on our tools

Aiding the team where required for everyday tasks (eg costing and feasibility when needed)

Participating in self-development and training

WHAT YOU BRING TO THE ROLE

3+ years’ experience working in market research industry

Hands-on understanding of contemporary qual methodologies (traditional and digital), with an understanding of costing frameworks for qual recruitment

Confident using AI tools in your day-to-day work and curious about new ways they can help you deliver for clients.

Thrive in a people-first culture built on team, trust, ownership and discovery, where you’re empowered to own your accounts and supported to do your best work.

Excellent proposal writing, negotiation, and account development skills

Excellent communication, presentation, and stakeholder management skills

Established personal network across agency, consultancy, and end-client research buyers is highly regarded.

WHY JOIN US

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.

We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.

If this sounds like you, then we would love to hear from you!