Account Manager

• About the Role
• As Account Manager , you will manage and grow Elsevier’s Research Intelligence portfolio across the Middle East and Africa , owning renewals and upsell opportunities. You will partner closely with cross‑functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.

Responsibilities

Manage the Research Intelligence (RI) portfolio across the Middle East and Africa

Own and drive renewals, cross-sell and upsell opportunities , including multi‑year contracts

Partner closely with the cross functional teams to grow revenue and expand accounts

Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution

Review and negotiate contract terms; maintain accurate data across CRM, Clari, Gong and SalesCloud

Build strong customer relationships and promote the wider Elsevier RI portfolio

Support regional marketing activities and consortium initiatives

Achieve quarterly and annual renewal and new business targets

Requirements

3+ years’ experience in a commercial, sales, or renewal‑focused role

Bachelor Degree in Computer science , Business Management, or a related field

Experience in the Saas solutions selling is preferred

Strong understanding of Research solutions, contracts, and end‑to‑end sales operations

Proven self‑starter with experience managing complex renewals

Excellent communication, presentation, and stakeholder‑management skills

Fluent in English; Arabic (native or fluent) is a strong plus

Work for you

We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.

• •Healt
• •h Insurance

Competitive Bonus

25 days Annual Leave

Remote Working Model

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.







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