Account Manager

Account Manager

• Location: 280 Summer St, Boston, MA 02210
• Reports To: Head of Account Management
• Employment Type: Full-Time, In-Office

Compensation:

Base Salary: $60,000–$70,000/year

On-Target Earnings (OTE):

Year 1: $90,000-100,000

OTE includes bonuses and incentives for hitting objectives. Based on expected performance, actual earnings may vary.

Company Description

StemWave is a fast-growing medical device startup in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Ranked among the fastest-growing privately held companies in 2023 and 2024, we are expanding our team and capabilities. Learn more: www.stemwave.com

Position Summary

Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Account Manager who will be rewarded for their efforts in owning client relationships and driving retention, growth, and revenue. Whether your background is in sales, account management, or client success, if this sounds like you, please submit your application—we would love to hear from you!

What You'll Do:

Own the full client lifecycle—onboarding, training, proactive check-ins, renewals, and upsells—with a focus on account growth, value delivery, and retention

Onboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and training

Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROI

Drive revenue by identifying expansion opportunities and renewing clients on subscription programs

Provide world-class service. Help refine and scale our engagement strategies to ensure we're delivering the highest level of service and expertise

What We're Looking For:

Exceptional track record in sales, account management, or client success—ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing and growing client accounts

2+ years of experience in sales, account management, client success, or project management, focused on nurturing long-term relationships and driving results

Familiarity with CRMs (e.g., Salesforce, Monday.com )

Knowledge of key metrics like LTV, MRR, Churn, and renewals

Experience driving revenue growth and client retention

Ability to communicate confidently with healthcare clients and stakeholders

Excellent organizational skills and the ability to manage multiple accounts and projects

Experience in the medical device industry or orthopedics/chiropractic care is a plus

Passion for healthcare and technology

Why Join Us:

Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options

Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry

Growth: Join an energetic and innovative culture where your ideas are valued. You'll have the opportunity to contribute to company growth, take on new projects, and further your career

Benefits

Paid vacation time & holidays

100% Employer Paid Medical, Dental, Vision

At StemWave, we're not just building devices—we're building a movement. Join us and be a key contributor to our growth and success.