Account Manager, Digital

Description

This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.

Position Summary:

The Digital Account Manager works within Client Services teams and to support the Account Lead to deliver direct marketing fundraising programs by assisting with or managing many aspects of digital client work and project management for a portfolio of clients. The Account Manager serves as the liaison between clients, vendors, and internal teams; and they ensure the timely and successful delivery of a wide variety of project management and client-facing duties.

Duties & Responsibilities:

Client Service

• •Serve as a project manager for all client work, developing timelines, ensuring all deliverables meet deadlines, and managing deliverables from both internal and external stakeholders
• •Ensure project milestones are completed, meeting all accuracy and quality standards
• •Assist with creative services, including drafting initial email/web copy, and distilling instructions for designers to turn into web graphics
• •Work with account team to oversee message/landing page setup and quality assurance in the client’s CRM platform
• •Maintain ownership over client’s data segmentation as well as imports and exports of segmented lists

Analytics

Prepare email, web, and campaign advertising performance reports weekly

Administrative

• •Create, review, and maintain all project fundamentals including agendas, meeting notes and follow-ups, and production schedules for both client and internal team
• •Help prepare presentations and reports before in-person client meetings as needed, with guidance from the account lead
• •Maintain and organize all client documents and files on a shared drive for the team’s reference

Requirements

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience & Knowledge:

• •Minimum of 2 years’ experience in one of the following areas of work: advocacy, fundraising, electoral campaigning, project management, event planning, Internet marketing, direct response
• •Technology-oriented, with the ability and desire to understand how online fundraising, marketing and advocacy technology works (Note: This is not a Web development position.)
• •Demonstrated knowledge and interest in online fundraising, e-mail marketing and advocacy
• •Working knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
• •Demonstrated effective use of digital tools to manage internal and external workflow and communication (including email, chat, zoom, and online workflow tool)

Additional Preferred (but not required) Knowledge :

• •Experience with nonprofit fundraising or advocacy
• •Basic HTML and other web tools experience
• •Some experience with Luminate, Salsa, EveryAction, Engaging Networks, Salesforce Marketing Cloud, or similar

Skills & Abilities:

• •Communication. Effectively prepares and presents—in both written and verbal formats—with confidence and clarity of ideas
• •Writing/Editing Skills. Demonstrated clarity and coherence in written materials that is reviewed thoroughly and free from errors
• •Attention to Detail. Independently and consistently produces thorough and precise work, following standards
• •Leadership & Accountability. Engages in self-improvement, proactive problem-solving, and supports team success
• •Collaboration. Proactively supports team success, strengthening group performance and cohesion
• •Relationship Building. Builds and maintains positive and respectful relationships with internal and external stakeholders, and with a variety of personalities
• •Adaptability & Change Leadership. Evaluates problems and then produces effective, practical, and applicable solutions
• •Agency Products & Services. Understands the values their role plays to support agency products and services
• •Agency Mission, Vision, & Values. Regularly aligns work with client and agency mission and goals
• •Agency Work Environment. Successfully functions in a high-paced environment, across multiple work priorities, projects, clients, and client issue areas
• •Client-Success Focused. Demonstrated understanding of individual goals and priorities, and how they fit into the bigger picture
• •Project Management & Effective Work Product. Takes initiative and appropriate actions without external direction
• •Critical Thinking & Strategic Decision-Making. Applies sound judgement and independence in managing own performance

Personal Characteristics:

• •Interest in working as a member of a larger team and across multiple projects, clients, and social issues
• •Comfort building long-term relationships with both internal and external stakeholders
• •An inclination to work among colleagues dedicated to approaching work with a lens of social justice, anti-racism, and anti-oppression
• •Interest in progressive issues, including environmental protection and conservation, international aid and development, social justice, anti-racism and anti-oppression, women’s rights, LGBTQIA+ issues, electoral politics, etc.

Physical Demands:

While performing the duties of this job, the employee regularly operates a computer and other office equipment and remains in a stationary position, often sitting (or standing if at a standing desk) for prolonged periods; communication is via phone, email, chat, video, and/or in-person with others inside and outside the agency in order to exchange information; repetitive motions may include the wrists, hands, and/or fingers in order to operate computer equipment, copy machines, and printers.

Work Environment:

MWD is remote-first and no employee is required to work full-time from an office location. While some positions and job responsibilities require a degree of regular in-office presence, team members primarily work from their home residence located in a state in which MWD operates. Working across multiple US time zones, we collaborate with internal and external stakeholders via email, chat, and video conference, though MWD will occasionally schedule staff to participate in in-person meetings, events, and/or retreats at or near an office location.

ABOUT COMPENSATION & BENEFITS:

MWD is an employee-owned Benefit corporation. We seek to champion a rewarding work environment where all employee-owners can thrive, in part, through the equitable distribution of compensation and benefits, including:

• •A starting salary range of between $60,000 - $67,000, with performance evaluations and review of salary at least annually
• •Participation in our Employee Stock Ownership Program (ESOP), which allows every employee-owner to share in the growth and prosperity of the company
• •Employer-sponsored and paid core benefits: Health (multiple carrier options), Dental, Life Insurance, Short and Long-Term Disability, Employee Assistance Program (EAP), employer-matching FSA dollars
• •35% employer share of cost for dependent health insurance
• •Additional optional benefits with employee share of cost: Vision, Medical & Dependent Care FSA, Commuter benefits, Pet Care
• •401(k) with automatic employer-sponsored contributions equal to 3% (“automatic” means there is no match—MWD contributes regardless of employee’s deferrals, and there is no vesting period)
• •Equalized profit sharing
• •Paid Time Off, including:
• •13 company holidays
• •Early release every Friday and on days preceding company holidays
• •Vacation time – starting at 15 days per year (increases over tenure)
• •Sick Leave – 1 day per month
• •Personal time – 3 days per year
• •Paid Parental Leave – 8 weeks
• •Volunteer