ACCOUNT MANAGER END USER

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Account Manager End User will promote the sales of Rockwell Automation solutions, products and services to prospective and existing customers from within a defined sector, customer portfolio or geographical area following the sales strategy. This includes maintaining long-term business relationships and the creation of profitable sustainable business growth, including the pull-through of all Rockwell Automation's businesses. He will ensure collaboration, coordination and communication with the local distributor branches in their geographical area in terms of sales strategy, account management, operational business plan, new customer business development opportunities and vertical industrial segment knowledge.

You will report to the Sales Manager End User.

You can be located in Paris, Saint Priest or Lyon, France.

Your Responsibilities:

• •Grow customers in the geographical area.
• •Manage a portfolio of customer accounts to include existing and development Accounts.
• •Guide others to ensure sales proposals and contracts are delivered to the customer in compliance with Company Policies, obtaining the appropriate approvals.
• •Collaborate with all internal and external sales and support teams to increase market reach, assure sales coverage and provide appropriated order fulfilment.
• •Build business relationship with Accounts through understanding their organization. Developing business relations with senior management, identifying main decision-makers and understanding their business, strategy and direction.
• •Overall account coordination, and implementation of strategic sales tools to ensure effective approach to opportunity pursuit "Win Strategy".
• •Share information about new potential Accounts with Sales Management for further analysis.
• •Report any information relative to competition or market trends and new competitive product developments to the appropriate resources through standard required reporting formats.
• •Use and up-to-date maintenance of the sales and customer relationship management tools (CRM i.e. Dynamics), optimizing activities by ensuring update to these tools promptly.

The Essentials - You Will Have:

• •Bachelor's Degree.
• •Prior experience in a technology-based organization serving the Life Science industry (food and beverages, cosmetics).
• •French and English language skills (verbal and written).

The Preferred - You Might Also Have:

• •Bachelor's Degree in an engineering/technical related field.
• •Additional education in business administration or marketing.
• •Typically requires a minimum of 2+ years of experience.
• •IT, Automation, Software, and Services Industry experience.
• •Diverse communication skills (social media, panels, corporate).
• •Communication, and presentation skills.
• •Experience delivering and exceeding goals.
• •Influence to main customer decisions.
• •Relevant Industry Knowledge.
• •Experience in key account management and development.
• •Demonstrate collaborative working, deliver results in a pressured environment.
• •Work within complex matrixed organizations, Global / EMEA sales experience.
• •Customer intimacy (complex diverse and global stakeholder map).

What We Offer:

Our benefits package includes …

• •Volunteer Paid Time off available after 6 months of employment for eligible employees.
• •Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• •On-demand digital course library for professional development.
• •Comprehensive mindfulness programs with a premium membership to Calm
• •Employee Assistance Program
• •Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Description du poste – Responsable Grands Comptes Utilisateurs Finaux (Account Manager End User)

Le ou la Responsable Grands Comptes Utilisateurs Finaux a pour mission de promouvoir la vente des solutions, produits et services de Rockwell Automation auprès de clients existants et prospectifs au sein d'un secteur, d'un portefeuille clients ou d'une zone géographique définis, conformément à la stratégie commerciale de l'entreprise.

Cette fonction implique le développement et le maintien de relations commerciales durables, ainsi que la création d'une croissance rentable et pérenne des activités, en favorisant l'ensemble du portefeuille de solutions Rockwell Automation. La personne assure également la collaboration, la coordination et la communication avec les agences locales des distributeurs de sa zone géographique concernant la stratégie commerciale, la gestion des comptes clients, le plan opérationnel d'activité, les opportunités de développement commercial et l'expertise sectorielle.

Ce poste est rattaché à la Direction des Ventes et peut être basé à Voisins-le-Bretonneux (Paris) ou à Lyon.

Principales responsabilités

· Développer le chiffre d'affaires des clients sur la zone géographique confiée.

· Gérer un portefeuille de comptes clients comprenant des clients existants et des comptes à développer.

· Accompagner les équipes afin que les propositions commerciales et les contrats soient remis aux clients dans le respect des politiques et standards de l'entreprise, avec les validations nécessaires.

· Collaborer avec l'ensemble des équipes commerciales et support, internes et externes, afin d'accroître la pénétration du marché, assurer une couverture commerciale optimale et garantir une exécution efficace des commandes.

· Construire des relations commerciales solides avec les clients en comprenant leur organisation, en développant des relations avec les niveaux de direction, en identifiant les décideurs clés et en comprenant leurs enjeux stratégiques.

· Assurer la coordination globale des comptes et mettre en œuvre des outils de vente stratégiques afin de renforcer l'efficacité des démarches commerciales et des stratégies de conquête.

· Partager avec la direction commerciale les informations relatives aux nouveaux comptes potentiels pour analyse et développement.

· Communiquer aux parties prenantes concernées toute information relative à la concurrence, aux tendances du marché ou aux nouveaux développements de produits concurrents, selon les formats de reporting établis.

· Utiliser et maintenir à jour les outils de gestion commerciale et de la relation client (CRM, tels que Dynamics), en veillant à l'actualisation régulière et en temps voulu des données.

Qualifications requises

· Diplôme de niveau Bac +3 à Bac +5 en ingénierie, dans un domaine technique ou équivalent. Une formation complémentaire en administration des affaires ou en marketing constitue un atout.

· Expérience professionnelle d'au moins 2+ ans au sein d'une organisation technologique intervenant dans le secteur des sciences de la vie (Life Sciences).

· Expérience dans un ou plusieurs des domaines suivants : informatique, automatisation, logiciels, services ou solutions déd