Account Manager (Mass seller management for Singapore/Malaysia/Thailand Sellers)

• Amazon Global Selling is seeking a dynamic and innovative Account Manager to join our Vietnam-based Southeast Asia hub, supporting sellers from Singapore, Malaysia, and Thailand. This is a unique opportunity to work at the intersection of seller success and AI innovation, helping businesses across three ASEAN markets scale their presence on Amazon's global marketplaces.
• As part of our offshore model, you'll be pioneering new ways of working that combine high-touch seller engagement with advanced AI tools to maximize impact. You'll help sellers navigate their growth journey while being at the forefront of AI-powered account management innovation in the region.

• Key job responsibilities
• Drive Seller Growth and Performance
• •Identify and onboard SG/MY/TH sellers to participate in Amazon Global Selling programs, drive feature adoption to improve customer experience
• •Monitor seller performance metrics and work with sellers to achieve operational excellence
• •Provide coaching on best practices to optimize selection, listings, pricing, inventory, and advertising strategies
• •Conduct business reviews with sellers, analyze sales trends and drivers, and develop recommendations for growth
• Account Management and Relationship Building
• •Serve as primary point of contact for a cohort of SG/MY/TH sellers, delivering consultative support via one to one and one to many approach
• •Proactively identify and address issues that may impact seller performance and become a trusted advisor for their Amazon business
• •Escalate complex issues to appropriate teams while maintaining seller satisfaction
• Program Execution and Collaboration
• •Execute structured campaigns focused on different Amazon programs and products
• •Maintain accurate seller records and track engagement outcomes in internal systems
• •Collaborate with cross-functional teams to drive seller success
• •Leverage AI-powered tools to enhance productivity and seller coverage effectiveness

Basic qualifications

• - • Bachelor's degree required
• - • 2+ years of account management or customer success experience, preferably in e-commerce, online services, or retail industries
• - • Demonstrated success in exceeding targets using a consultative, solutions-focused approach
• - • Strong analytical skills with proficiency in Microsoft Excel and data-driven decision making
• - • Excellent written and verbal communication skills in English
• - • Strong learning agility and genuine interest in AI technologies and their applications
• - • Comfortable working with international and cross-cultural teams

Preferred qualifications

• - • Experience with global e-commerce or marketplace platforms
• - • Mandarin or Thai language skills are a plus
• - • Experience using analytical tools, marketing tools, productivity tools, and online collaboration platforms
• - • Previous experience supporting sellers or businesses in Singapore, Malaysia, or Thailand markets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.