Digitainsoftware

Account Manager, MENA Region

Yerevan, Yerevan

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hirly's read of this role

Role family: Sales
Seniority: Lead / management
Country: AM
Work mode: On-site / unstated
First seen by hirly: 20 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you.
Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run.

Responsibilities:
Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors
Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and
in person meetings
Communicate with partners at a senior level to resolve issues and inquiries
Adhere to the highest professional standards while managing partners’ projects
Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
Manage projects within client relationships, carry out client goals while meeting company goals
Drive client retention, renewals, upsells and client satisfaction
Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement
Manage partner’s challenging requests and/or issues escalation to appropriate departments
Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
Resolve complaints and prevent additional issues by improving processes
Monitor and analyze customer’s usage of our product
Collect and analyze data to learn more about partners’ behavior
Forecasts and tracks client account metrics
Feeding back all suggestions for improvement and market research to senior staff
Stay up-to-date with company products and services, identify industry trends
Provide input on new processes and workflows as needed
Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations

Requirements:
At least 2+ years of proven account management, sales, or business development experience in the industry
Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus)
Demonstrated ability to communicate, present and influence effectively at all levels of the organization
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to details
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Self-motivated individual with the ability to thrive in a results-driven environment
Ability to work under high pressure & Ability to prioritize among competing tasks
Natural relationship builder with integrity, reliability and maturity
Critical thinking and problem-solving skills
Excellent time and project management skills

Original posting on Digitainsoftware's site ↗

Listed on hirly, a job board. hirly is not the employer: Digitainsoftware is hiring for this role.

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