Account Manager - National Accounts

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Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

Paid vacation and sick time

Company Paid Holidays

Additional paid time off for life events (e.g., jury duty, bereavement)

Competitive compensation

401(k) retirement plan with competitive company match

Medical, Dental, and Vision insurance

Short-term/Long-term disability insurance

Life Insurance

Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Fortis Fire & Safety is seeking a highly organized, proactive, and client-focused Account Manager - National Accounts to join our National Accounts team based at our headquarters in Schaumburg, IL. This role is responsible for managing and growing relationships with multi-site and national commercial customers while identifying opportunities to expand Fortis' services across customer portfolios.

The Account Manager serves as the primary day-to-day contact for assigned accounts, ensuring exceptional customer service, operational coordination, contract retention, and long-term account growth. This position works closely with facilities leaders, property managers, portfolio owners, and corporate stakeholders across commercial real estate, healthcare, education, logistics, industrial, and other multi-location environments.

While a strong relationship-management mindset is critical, successful candidates will also demonstrate the ability to develop new business opportunities through existing customer relationships, referrals, industry connections, prospecting, and strategic outreach. The ideal candidate brings experience supporting large, complex customer portfolios and understands how to build executive-level relationships that drive retention, expansion, and revenue growth.

This role requires the ability to quickly establish credibility with customers, uncover customer needs, coordinate internal resources, and create opportunities for additional service adoption across multiple locations. This position includes up to 50% travel to client locations and Fortis operating branches. When not traveling, this is an in-office role based at our Schaumburg, IL headquarters.

**In addition to the base salary range listed, this position is eligible for performance‑based incentive compensation, which may include commission or bonus components. Total compensation will include base salary plus incentives, depending on performance and final role alignment.**

Essential Duties and Responsibilities:

Manage and grow a portfolio of national and multi-site customer accounts, serving as the primary relationship owner and advocate for customer success.

Develop and maintain relationships with key decision-makers, facilities leaders, property managers, and executive stakeholders across assigned accounts.

Serve as the primary daily contact for assigned national and multi-location customers, fostering long-term partnerships and trust.

Identify opportunities to expand Fortis services within existing customer locations and additional sites nationwide.

Generate new business opportunities through referrals, industry relationships, customer introductions, prospecting, and strategic account expansion efforts.

Secure meetings with decision-makers to support account growth, renewals, and new business development initiatives.

Communicate regularly with clients regarding scheduling, service progress, inspection findings, and recommended next steps.

Proactively address client concerns, service issues, and operational challenges to maintain high levels of customer satisfaction and retention.

Coordinate inspections, deficiency walkthroughs, corrective work, and service activities with internal operations teams and customer contacts across multiple locations.

Support multi-service account management, including alarm, sprinkler, suppression, monitoring, repairs, inspections, and project-related services.

Review inspection results and deficiency reports, ensuring timely follow-up, remediation planning, scheduling, and closure.

Partner with technicians, dispatch teams, service managers, branch leadership, and support teams to ensure consistent service delivery and execution.

Identify and engage the appropriate decision-makers within customer organizations to support renewals, expansions, and enterprise-wide service adoption.

Support cross-selling and upselling initiatives by aligning customer needs with Fortis capabilities and service offerings.

Track account performance, customer engagement trends, risk factors, and growth opportunities using CRM and reporting tools.

Assist with account reviews, business reviews, proposals, and strategic customer planning meetings.

Support renewal strategies by preparing proposals, gathering requirements, presenting recommendations, and coordinating customer communications.

Coordinate renewals, contract amendments, and service agreements in partnership with internal sales support, finance, and operations teams.

Maintain accurate CRM documentation, including contacts, opportunities, service agreements, renewal schedules, location lists, and account activity.

Stay informed on customer business initiatives, facility changes, expansion plans, and operational challenges that may create service opportunities.

Required Skills & Qualifications

Bachelor's degree in Business, Sales, Marketing, or a related field preferred; equivalent experience will be considered.

5+ years of experience in account management, strategic account management, national accounts, client relationship management, business development, or sales within fire protection, life safety, security, building systems, HVAC, low voltage systems, facility services, or other related commercial service industries.

Experience managing enterprise, strategic, national, or multi-site customer accounts, including large and complex commercial client relationships.

Demonstrated ability to build relationships with decision-makers and identify opportunities for account growth, retention, and new business development.

Proven success managing customer relationships across multiple locations, regions, business units, or stakeholder groups.

Experience developing revenue opportunities through account expansion, referrals, strategic outreach, networking, and relationship-based selling.

Ability to identify, engage, and influence key decision-makers within customer organizations.

Strong customer service and relationship-management skills with a commitment to delivering exceptional client exp