Account Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• The Accounts Officer is responsible for the timely and accurate processing of payments, preparation of timely and accurate bank reconciliations, and update of general ledger with all accounting transactions.
• The role supports the maintenance of strong financial controls, effective stakeholder engagement, accurate management reporting, and the continuous improvement of finance processes to ensure operational efficiency and compliance.

1. Vendor & Operational Payment Management

Manage the end-to-end processing of vendor and operational payments, ensuring accuracy, completeness, compliance with approved authorizations, and adherence to agreed turnaround times and internal control requirements.

2. Payment Monitoring & Stakeholder Support

Monitor the status of vendor and operational payments and proactively communicate updates to stakeholders to ensure timely resolution of payment-related queries and a positive service experience.

3. Returned & Failed Payment Management

Investigate, resolve, and facilitate the reprocessing of failed or returned payments promptly, minimizing settlement delays and improving payment success rates.

4. Stakeholder & Banking Relationship Management

Serve as the primary point of contact for payment-related enquiries, providing timely support and fostering strong working relationships with internal stakeholders, vendors, and banking partners.

5. Reporting & Management Information

Prepare accurate and timely payment trackers/ insights into payment performance, outstanding items, and key trends.

6. Bank Reconciliations

Perform timely and accurate bank reconciliations together with resolution of reconciling items.

7. General Ledger Management

Ensure accounting transactions are accurately recorded in the general ledger, including the posting of journals, review of account balances, and maintenance of supporting documentation.

8. Financial Controls & Compliance

Maintain strong financial controls by ensuring compliance with company policies, delegated authorities, audit requirements, accounting standards, and regulatory obligations.

9. Process Improvement

Identify and implement opportunities to improve payment, reconciliation, and accounting processes, enhancing efficiency, accuracy, controls, and stakeholder experience.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.