Account Specialist

Job Description:

As Account Specialist, you will play a vital role in managing the client experience for your account(s). Your primary responsibility will be to address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. In addition, you will work closely with internal teams to ensure consistent alignment on account specific requirements and needs.

Responsibilities

• •Develop and maintain strong relationships with each account
• •Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• •Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• •Assist with challenging client requests or issue escalations as needed
• •Have an understanding of the product and the general enhancements being made across the enterprise
• •Document changes and update processes for future reference

Requirements

• •Background in Hotel Management or Hospitality
• •Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• •Solid experience with project management tools (monday.com) and product management tools (jira & confluence)
• •Familiarity with SQL
• •Experience delivering client-focused solutions to customer needs
• •Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• •Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues quickly
• •Excellent listening, negotiation and presentation abilities
• •Strong verbal and written communication skills
• •BA/BS degree in Business Administration, Sales, Information Technology or relevant field
• •Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex security concepts to non-technical stakeholders.
• •3-5 years of experience working in similar roles within the technology industry, preferably with cloud-based environments.
• •Relevant certifications, such as PMP
• •Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.

You’ll Succeed With the:

• •Excellent time management and communication skills.
• •Flexible and agile with a can-do attitude.
• •Ability to work under pressure.
• •Proven work experience as a Deployment Coordinator or similar role.
• •Experience in the project life cycle, from conception to delivery.
• •An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
• •Solid organizational skills, including multitasking and time management.
• •Strong teamwork skills.
• •Familiarity with risk management and quality assurance control.
• •Strong proficiency with G Suite, familiarity with business productivity applications (Zoom, Slack, CRM), and a high level of comfort in getting up to speed with new technology.

If you join HotelKey, you can expect the following benefits:

● A friendly place to work alongside fantastic people

● A flexible work schedule in a fast-paced, high-growth company

● Competitive compensation

● PTO & paid holidays

● Health insurance

HotelKey is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

HotelKey is committed to the full inclusion of all qualified individuals. This means that HotelKey will ensure that persons with disabilities are provided reasonable Accommodations. If reasonable accommodation is needed to participate in the job application or Interview process or to perform essential job functions please contact our HR team via email at [email protected].