Account Supervisor

In order to guard against Phishing Scams, please see bottom of Job Description. No outside recruiters/headhunters.

Account Supervisor Job Description

The Account Supervisor (AS) is a brand champion, demonstrating strong ownership of the brand and keeping the focus on brand success. Often, an AS has toward mastering the following seven core competencies.

Client Relations

Develops and maintains harmonious client relationships

Has daily contact with the key client contacts

Ensures client is kept apprised of status of all jobs and ongoing progress

Ensures documentation and correspondence are issues promptly and accurately

Attends all client meetings/conventions/market research and handles timely follow-up

Delivers recommendations for programs, big ideas, and incremental income

Represents agency POV

Handles objections well and defends agency position/work

Acts as arbiter and solves problems as needed among the account team

Seeks opportunities to continually strengthen quality of client relations

Brand Championing

Ensure all members of the brand team keep focused on what’s best for the brand

Thoroughly understands the brand positioning

Challenges strategies, client direction, market research results, programs or ideas that are not aligned with the brand positioning

Ensures all strategies, creative, and tactics developed support the brand positioning

Continually seeks brand building opportunities/ways to overcome obstacles

Demonstrates passion for the brand and commitment to maximizing its success

Celebrates brand achievements with the team

Marketing/Strategic Savvy

Possesses an intimate knowledge of the market to which their brand belongs

Thoroughly understands the product and its performance

Analyzes and extracts pertinent findings/issues from all available marketing data

Understands the objectives and outcomes of common market research methodologies

Appropriately interprets market research data

Actively participates in strategic development

Develops or contributes to development of copy strategy/positioning

Ensures development of a strategic communications plan with alignment between issues, strategies programming

Understands and appropriately utilizes agency strategic tools

Creative/Branding

Leads creative and account teams in the development of breakthrough creatives

Ensures high quality agency output, reflective of consistently superior creative product

Contributes to the development of the creative product/campaign

Recognizes world-class creative and sells it persuasively

Constructively reviews creative to enhance its impact on building the brand

Manages objections to the creative product and ensures proper interpretation of client comments

Champions the creative product

Financial Acumen

Understands income sources and client compensation structure

Maintains financial control of all client work (estimates, jobs, fees, billing)

Manages client demands versus budget

Assists in financial control of account, both manpower utilization and profitability

Generates project lists for fee development and initiates fee development

Prepares forecasts and updates regularly

Identifies opportunities to realize incremental income

Team Building/Leadership

Spearheads preparation of strategic options, copy strategy and creative

Fosters teamwork and resolves conflict

Motivates brand team members to give optimum attention to all levels of detail

Provides clear direction and establishes expectations for subordinates

Delegates tasks as appropriate while ensuring quality meets agency standards

Evaluates performance of account team members and makes developmental recommendations

Demonstrates receptivity to developing managerial skills

Knows when to ask for help

Identifies and pursues new hire opportunities

Fundamentals

Client and brand knowledge

Advertising acumen

Excellent interpersonal and listening skills

Exercises good judgment

Works well with others; team player

Manages time well

Excellent verbal and written skills

Solid presentation skills

Professional conduct

Demonstrates passion for the brand and creative product

Our Recruitment Process

· Once you apply to one of VUE’S Open positions either via our Web site’s Career section https://vuehealth.bamboohr.com/careers/ or via Indeed.com, you will be able to upload your resume to our Applicant Tracking portal via BambooHR.

· After you submit your resume through this portal, you will receive an email back stating that we received your resume and that someone from VUE Health will be getting back to you if there is interest. Once a job is closed or filled, you will be notified as well.

· Unfortunately, there are many fraudulent phishing scams affecting companies like ours.

Please know :

o We will NEVER ask you to download DISCORD for an interview or any other application other than Zoom or Microsoft Teams.

o We will NEVER ask you to supply your banking information for payments during the interview process

o We will NEVER contact you with an email address with anything other than the domain @vuehealth.com. Anything else is NOT an authentic email. For example, [email protected] is NOT an authentic email and is FRAUDULENT.

o We will always conduct an interview with a real representative from VUE Health with a real phone number and real @vuehealth.com email address.