Accounts Receivable Specialist - Call Center

Accounts Receivable Specialist – Call Center

This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.

Responsibilities:

Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.

Request payment directly and negotiate payment arrangements within established company guidelines.

Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.

Investigate payment details, account information, and customer inquiries using ERP and CRM systems.

Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly.

Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues.

Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact.

Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions.

Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.

Experience and Skills:

Previous experience working in a fast-paced, metric-driven call-center strong preferred

Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role.

Strong active-listening, problem-solving, negotiation, and customer-service skills.

High energy, resilience, and the ability to remain professional under pressure.

Motivated by achieving individual and team targets.

Open to coaching, feedback, and continuous improvement.

Able to adapt to changing processes, priorities and systems as needed.

Strong organizational skills, including attention to detail and accurate notetaking.