Evergreen Outdoor Center

Admin / Reservations Staff - Evergreen Backcountry Guides

Hakuba, Nagano

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Lead / management
Country: JP
Work mode: On-site / unstated
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Admin / Reservations Staff

Evergreen Backcountry Guides (EBG)

Hakuba Valley, Nagano, Japan

We’re looking for a friendly, organised Admin/Reservations team member to join Evergreen Backcountry Guides in the heart of the Japanese Alps. You’ll be the first point of contact for guests and play a key role in delivering an outstanding experience from enquiry through to tour day.

The Role

You’ll handle guest enquiries, bookings, payments and coordination with our guiding team. The position combines strong customer service with day-to-day operational support in a busy, seasonal mountain environment.

Key Responsibilities

Respond to guest enquiries (email, phone and in person) in a timely, friendly and professional manner

Process bookings, create reservations, issue invoices and take payments

Schedule guides and vehicles, and coordinate daily tour operations

Keep guests and guides informed of conditions and relevant updates

Maintain accurate records and provide basic reporting

Support the smooth running of the office (opening/closing, cash reconciliation, tidiness)

Assist with guest logistics (pick-ups/drop-offs, general support) and help resolve issues as they arise

Contribute to a positive, motivated team environment

Requirements

Legal right to work in Japan (work visa or Working Holiday Visa)

Native-level English (spoken and written)

Strong customer service experience (ideally in tourism, reservations, travel or hospitality)

Confident with computers (Word, Excel and booking systems) and basic cash handling

Valid Japanese or International Driver’s Licence

Nice to Have

Japanese language ability

Additional languages (e.g. French, German, Chinese)

Previous tour company, ski industry or backcountry experience

If you enjoy helping people plan memorable outdoor experiences and thrive in a fast-paced mountain environment, we’d love to hear from you.

Original posting on Evergreen Outdoor Center's site ↗

Listed on hirly, a job board. hirly is not the employer: Evergreen Outdoor Center is hiring for this role.

Browse similar roles

More roles at Evergreen Outdoor Center

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job