Administrative Specialist I

Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Administrative Specialist I (S)

Position Number

60039836

Grade

• NC08
• About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Administrative Specialist I provides daily administrative support to the Regional Supervisor and Field Services Unit staff within the Wilmington Regional Office. The position manages office telephone coverage, relays messages promptly, and serves as an administrative liaison between local providers, regional offices, and county health departments.

This role performs data entry and updates within NCEDSS to maintain accurate testing and client information while ensuring full compliance with confidentiality and office security requirements. The employee prepares correspondence, processes BDAs, maintains medical documentation, and coordinates office supplies, mail handling, and general office operations. This position supports consistent workflow within the regional public health office by managing routine administrative processes and communication needs.

• Key Duties Include:
• - Manage daily office telephone coverage and promptly disseminate messages in a professional and sensitive manner.

- Serve as an administrative liaison between local providers, regional offices, and county health departments to support accurate documentation processes.

- Enter and update client testing information in NCEDSS to maintain accurate and timely records.

- Uphold Branch confidentiality policies and maintain daily office security procedures.

- Prepare typed correspondence and process BDAs as part of routine administrative workflows.

- Enter client medical information and maintain organized records that support public health case management activities.

- Maintain office supplies, coordinate mail duties, and support daily operational needs within the Regional Office.

- Communicate professionally with internal and external stakeholders to ensure efficient workflow and accurate information exchange.

- Perform general office duties that support Field Services Unit staff within the assigned regional office.

- Adapt to new procedures, terminology, and multiple concurrent tasks in a fast‑paced public health administrative environment.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $39,244.00 - $68,679.00

Recruitment Range: $39,244.00 - $54,384.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Intermediate proficiency performing data entry and record updates in NCEDSS, including maintaining accurate client testing and medical information.

Demonstrated experience managing daily office telephone coverage, including timely and sensitive dissemination of messages for internal and external stakeholders.

Proven experience preparing typed correspondence and BDAs with consistent accuracy while maintaining strict confidentiality of HIV/STD information.

Advanced skill coordinating office supplies, mail duties, and general administrative workflows that support regional public health operations.

Demonstrated experience serving as an administrative liaison by coordinating documentation and communication between local providers, regional offices, and county health departments.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded

Physical Requirements:

Ability to work independently in non-handicapped accessible areas.

• About the NC Division of Public Health (DPH):
• The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

• About the Communicable Disease Branch:
• The Communicable Disease Branch strives to protect and improve the health of people in North Carolina through disease detection, tracking, investigation, control, education, prevention and care activities to reduce morbidity and mortality resulting from communicable diseases that are a significant threat to the public. The Communicable Disease Branch works with the public, local health departments and other public health agencies, healthcare professionals, educators, businesses, communities and healthcare facilities to ensure that North Carolina is prepared to respond to any communicable disease situation that affects the people who live, work and visit here.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits .

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Due to the volume of applications received, we are unable to provide information regarding