Administrative Support Assistant

Summary

This position is the Administrative Support Assistant to the Chief, Community Engagement & Veteran Experience (CEVE) Service and serves as administrative support for the sections of the CEVE Service at the Ralph H. Johnson Department of Veterans Affairs Medical Center.

Duties

This GS-6 position is an intermediate level position leading to the full performance level of GS-7. The incumbent is required to satisfactorily complete both on-the-job training and related instructions from the immediate supervisor. Duties include but not limited to: Serves as administrative support for the sections of CEVE Service. Knowledge of programs under the supervisor's jurisdiction must have an intimate knowledge of his/her policies, views and special interests, including his/her official social and community engagement obligations. Receives supervision from the CEVE Supervisory Administrative officer and will initially be under close supervision, which will be gradually relaxed except when performing duties which are new, unfamiliar, and relatively complex. Knowledge of high-Ievel computer and word processing language. assists the Patient Advocate Office by receiving and managing office calls, visitors, and correspondence. Ensures that the Patient Advocate centralized telephone line is answered and calls are triaged to the appropriate Patient Advocate. Responsible for ensuring all voicemails on the Patient Advocate centralized telephone line are responded to in a timely manner and cleared as appropriate. Assists the CEVE section by greeting all visitors, ascertaining need(s), responding to the appropriate need(s) per policy and routing them to the appropriate person or service for follow-through. Answers all incoming telephone calls to address independently if able or transfers appropriately. Assists the Congressional Liaison by transferring highly sensitive documents received from congressional offices, Veterans and their families, and the VISN office to electronic format. Serves as Unit Timekeeper and assumes all the responsibility to that element of the position. Additional duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-Time, Monday - Friday, 7:30am - 4:00pm. Work Schedule is subject to change based on agency need. Telework: This position may be authorized for telework(AD-HOC). Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD80324A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-5, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; collecting, compiling, and tracking data and information; processing documents and reports; establishing, updating, and maintaining office files and records; performing automation duties using such software applications as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics; and providing information and customer service. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.